Review and assess the latest marketplace-driven threats targeting Bolster s customers and prospects.
Perform ongoing threat hunting across global online marketplaces to identify fraudulent listings, counterfeit products, impersonation sellers, and other forms of brand abuse.
Train Bolster s AI engine using newly identified marketplace threats to improve detection accuracy and automation.
Analyze listings, seller activity, product metadata, and marketplace ecosystems to detect fraud patterns and emerging abuse trends.
Submit marketplace takedown requests and track each case through successful enforcement.
Collaborate with marketplace operators, seller-support teams, and trust safety groups to drive timely enforcement actions.
Monitor previously reported listings to ensure they remain suspended and identify attempts by threat actors to re-list.
Maintain clear documentation of reporting workflows, evidence collection, escalation steps, and marketplace-specific requirements.
Provide written responses and ticket-based support to customers regarding marketplace intelligence, takedown status, and threat summaries.
Support Sales and Customer Success teams with marketplace-focused threat intelligence for active customers and POCs.
Generate monthly and ad-hoc reports highlighting marketplace fraud trends, detection insights, and enforcement outcomes.
Research new marketplace abuse techniques and work with internal teams to improve detection logic, reporting workflows, and operational metrics.

Required Skills / Qualifications

2+ years of experience in trust safety or brand protection, with direct experience working with online marketplaces.
Well versed in intellectual property, online marketplace policy, and best practices for reporting complaints and violations.
Existing connections or established working relationships with major online marketplace providers.
Experience working with enterprise-wide technical or operational solutions.
Knowledge of security, fraud-detection principles, and online ecosystem abuse, specifically within marketplaces.
Self-motivated and detail-oriented with the ability to work independently as well as collaboratively.
Strong analytical and investigative mindset, including problem-solving, abstract thinking, and offensive security-style tactics.
Exceptional interpersonal skills both written and verbal. Experience in customer support, compliance, or email-based communication is preferred.
Security or Trust Safety certifications are a plus.
Willingness and openness to occasional 24/7 support for critical customer incidents.

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