Job
Description
The Sea Export Customer Service Executive is responsible for managing and coordinating export shipments via sea, ensuring excellent customer service and smooth communication between clients, shipping lines, freight forwarders, and internal teams. This role focuses on handling documentation, tracking shipments, resolving customer inquiries, and ensuring compliance with export regulations. Key Responsibilities: 1. Customer Service & Communication Serve as the primary point of contact for customers regarding export shipments. Respond to customer inquiries, provide shipment updates, and address concerns promptly. Coordinate with shipping lines, freight forwarders, and internal departments to ensure smooth export operations. 2. Export Documentation & Compliance Prepare and verify all necessary export documentation, including Bill of Lading (B/L), Commercial Invoice, Packing List, Certificate of Origin, and Export Declarations. Ensure compliance with international trade laws, export regulations, and Incoterms. Work closely with customs brokers to ensure smooth customs clearance and avoid delays. 3. Shipment Coordination & Tracking Track export shipments and provide customers with real-time updates. Monitor vessel schedules and coordinate with carriers to avoid shipment delays. Handle any shipment discrepancies or delays by liaising with relevant stakeholders. 4. Process Improvement & Reporting Maintain accurate records of export shipments and customer interactions. Prepare reports on shipment status, delays, and customer feedback. Identify areas for process improvement and suggest solutions to enhance customer satisfaction. Key Skills & Qualifications: Can handle co-ordination with clients, overseas agents, s.lines, co-loaders, CHAs etc. Can handle Bookings, VGMs, Form 13 issuances To co-ordinate with BL Documentation team Should be able to handle multiple shipments Interested Candidates need to Share their resume on sethuraman.s@cielhr.com or Contact 9047098030
