Scheduling Analyst - Senior Analyst

The Scheduling Analyst position based in Pan India requires a candidate with at least 3 years of experience in Planning/Scheduling Analyst roles. The ideal candidate should possess expertise in utilizing various essential applications and systems for line management such as Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, and SharePoint. Proficiency in MS Office applications, particularly Excel and Access, is essential for this role. Strong organizational skills, the ability to work under challenging deadlines, and advanced knowledge of Workforce management systems are also necessary qualifications. Moreover, the candidate should demonstrate the capability to analyze data effectively and derive valuable business insights. The role demands flexibility in working the UK Shift hours. The key skills required for this position include Scheduling Analyst, WFM, Workforce Management, Planning, and Scheduling. As an Scheduling Analyst, the candidate will be responsible for managing schedules efficiently and ensuring optimal workforce utilization. This full-time, permanent position in the ITES/BPO/KPO industry requires a minimum educational qualification of B. COM. If you are a detail-oriented professional with a strong background in scheduling and workforce management, we encourage you to apply for this exciting opportunity. The job code for this position is GO/JC/716/2025, and the recruiter handling this role is Marilakshmi S.,