15 Scheduling Analyst Jobs

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Bec...

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Bec...

The Scheduling Analyst position based in Pan India requires a candidate with at least 3 years of experience in Planning/Scheduling Analyst roles. The ideal candidate should possess expertise in utilizing various essential applications and systems for line management such as Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, and SharePoint. Proficiency in MS Office applications, particularly Excel and Access, is essential for this role. Strong organizational skills, the ability to work under challenging deadlines, and advanced knowledge of Workforce management systems are also necessary qualifications. Moreover, the candidate should demonstrate the capability to analyze data effectively and...

The Scheduling Analyst position based in Pan India requires a candidate with a minimum of 3 years of experience in Planning/Scheduling analysis. The ideal candidate should possess expertise in utilizing essential applications and systems for line management such as Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, and SharePoint. Proficiency in MS Office applications, particularly Excel and Access, is essential. Strong organizational skills are also a must for this role. The successful candidate should be adept at working under tight deadlines and have an advanced understanding of Workforce Management systems. Analytical skills are crucial for making informed business decisions. The flexi...

Job Location : Pan India Candidate Specification & Job Description: Candidate should have 3+ years of experience as Planning/ Scheduling Analyst Expertise in using all essential applications and systems for line management (e.g. Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, SharePoint) Candidate should have excellent MS office application knowledge including Excel & Access. Candidate must have good organizational skills Expertise in using all essential applications and systems for line management (e.g. Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, SharePoint) Experience at working to challenging deadlines. Advanced use and understanding of Workforce management systems The abili...

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation- Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives- May recommend operational improvements- Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives- Positions on this level are fully proficient in executing established standards- Works independently within set frames and follows set course- Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a ...

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO. End to End Scheduling exp required from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English Call 8447780697 send CV monu@creativeindians.com

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a ...

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a ...

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO. End to End Scheduling exo required from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English Call 8447780697 send CV monu@creativeindians.com

Teleperformance Global services is looking for Scheduling Analyst to join our dynamic team and embark on a rewarding career journey Develop and maintain schedules for various activities and projects Monitor and analyze scheduling performance metrics Collaborate with internal teams to ensure schedules are met Provide training and support to scheduling team members Maintain documentation and records of scheduling activities

Teleperformance Global services is looking for Scheduling Analyst to join our dynamic team and embark on a rewarding career journey Develop and maintain schedules for various activities and projects Monitor and analyze scheduling performance metrics Collaborate with internal teams to ensure schedules are met Provide training and support to scheduling team members Maintain documentation and records of scheduling activities

1 The Planning Scheduling Analyst is part of the Cost Engineering Services team and is responsible for Project Controls functions (Project Cost Control, Cost Engineering, Planning and Scheduling). Builds and directs the Project Controls capabilities. Plans and implements Project Controls procedure, process, system and reporting for Facilities Engineering managed projects. Key responsibilities: Develop Schedule Plan, Basis of Schedule and various levels of schedule required for difference phases of the project. Develop resource loaded Level 3 above schedule using Primavera and coordinate the overall planning and scheduling activities on projects. Maintain and update overall master integrated ...

Position Purpose: The Senior Manager - Workforce Management is responsible for overall management and direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements. Job Requirements: Manages a team of Traffic Analyst and Scheduling Analyst, across all programs and potentially across multiple sites Work directly with the client and site operations team to build staffi...

Job Description Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional ...