15 Scheduling Analyst Jobs

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

The Scheduling Analyst position based in Pan India requires a candidate with at least 3 years of experience in Planning/Scheduling Analyst roles. The ideal candidate should possess expertise in utilizing various essential applications and systems for line management such as Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, and SharePoint. Proficiency in MS Office applications, particularly Excel and Access, is essential for this role. Strong organizational skills, the ability to work under challenging deadlines, and advanced knowledge of Workforce management systems are also necessary qualifications. Moreover, the candidate should demonstrate the capability to analyze data effectively and derive valuable business insights. The role demands flexibility in working the UK Shift hours. The key skills required for this position include Scheduling Analyst, WFM, Workforce Management, Planning, and Scheduling. As an Scheduling Analyst, the candidate will be responsible for managing schedules efficiently and ensuring optimal workforce utilization. This full-time, permanent position in the ITES/BPO/KPO industry requires a minimum educational qualification of B. COM. If you are a detail-oriented professional with a strong background in scheduling and workforce management, we encourage you to apply for this exciting opportunity. The job code for this position is GO/JC/716/2025, and the recruiter handling this role is Marilakshmi S.,

The Scheduling Analyst position based in Pan India requires a candidate with a minimum of 3 years of experience in Planning/Scheduling analysis. The ideal candidate should possess expertise in utilizing essential applications and systems for line management such as Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, and SharePoint. Proficiency in MS Office applications, particularly Excel and Access, is essential. Strong organizational skills are also a must for this role. The successful candidate should be adept at working under tight deadlines and have an advanced understanding of Workforce Management systems. Analytical skills are crucial for making informed business decisions. The flexibility to work in UK Shifts is required for this position. Key Skills required for the role include Scheduling Analyst, WFM, Workforce Management, Planning, and Scheduling. The candidate should have a Bachelor of Commerce degree and be willing to work full-time on a permanent basis. Job Code: GO/JC/716/2025 Recruiter Name: Marilakshmi S,

Job Location : Pan India Candidate Specification & Job Description: Candidate should have 3+ years of experience as Planning/ Scheduling Analyst Expertise in using all essential applications and systems for line management (e.g. Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, SharePoint) Candidate should have excellent MS office application knowledge including Excel & Access. Candidate must have good organizational skills Expertise in using all essential applications and systems for line management (e.g. Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, SharePoint) Experience at working to challenging deadlines. Advanced use and understanding of Workforce management systems The ability to analyze data and make valuable business decisions. Should be flexible with UK Shift. Contact Person - Marilakshmi S Email - marilakshmi@gojobs.biz

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation- Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives- May recommend operational improvements- Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives- Positions on this level are fully proficient in executing established standards- Works independently within set frames and follows set course- Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area- Develops own knowledge, shares best practice and develops relevant/appropriate solutions- Positions at this level are expected to continuously improve the day-to-day activities/processes- Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives-

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO. End to End Scheduling exp required from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English Call 8447780697 send CV monu@creativeindians.com

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO. End to End Scheduling exo required from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English Call 8447780697 send CV monu@creativeindians.com

Teleperformance Global services is looking for Scheduling Analyst to join our dynamic team and embark on a rewarding career journey Develop and maintain schedules for various activities and projects Monitor and analyze scheduling performance metrics Collaborate with internal teams to ensure schedules are met Provide training and support to scheduling team members Maintain documentation and records of scheduling activities

Teleperformance Global services is looking for Scheduling Analyst to join our dynamic team and embark on a rewarding career journey Develop and maintain schedules for various activities and projects Monitor and analyze scheduling performance metrics Collaborate with internal teams to ensure schedules are met Provide training and support to scheduling team members Maintain documentation and records of scheduling activities

1 The Planning Scheduling Analyst is part of the Cost Engineering Services team and is responsible for Project Controls functions (Project Cost Control, Cost Engineering, Planning and Scheduling). Builds and directs the Project Controls capabilities. Plans and implements Project Controls procedure, process, system and reporting for Facilities Engineering managed projects. Key responsibilities: Develop Schedule Plan, Basis of Schedule and various levels of schedule required for difference phases of the project. Develop resource loaded Level 3 above schedule using Primavera and coordinate the overall planning and scheduling activities on projects. Maintain and update overall master integrated project schedule, seeking input, alignment, and approval from project team disciplines and contractors as needed Coordinate and oversee contractor schedule activities, durations, logic, resource loading and schedule forecast. Liaise with project team leaders to communicate the overall project schedule, probabilistic range of project schedule outcomes (S-Curve), recommended target completion milestone, and recommended schedule contingency. Assist the Project Management to co-ordinate subcontractors to ensure that delivery deadlines are met and all activities are adequately planned and scheduled Interface with Project Controls to assess schedule impacts of change, and update the schedule to reflect additions and changes to the progress of work. Lead and coordinate schedule assurance activities on the project Support and participate in Integrated Cost and Schedule Risk Assessments (ICSA) Collect, interpret, utilize and maintain data and lessons learnt to improve all aspects of planning and scheduling. Required Qualifications: Bachelor s degree (B.E./B. Tech) in engineer or related field from a recognized (AICTE) university or trade/craft background Need strong organizational, analytical, critical thinking skills and be able to recognize and work through hurdles, able to find resolutions to issues. Able to work across multiple teams with different leadership styles Ability to understand the project scope and execution methodology providing insights to the execution teams Preferred Qualifications: 10+ years of planning experience including project design and execution requirements for Oil and Gas projects, Must be familiar with Primavera. Knowledge in schedule development and coding Experience working across interfaces between engineering, procurement, fabrication, and Hook-up and Commissioning. Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1:30pm to 10:30pm. Chevron participates in E-Verify in certain locations as required by law.

Position Purpose: The Senior Manager - Workforce Management is responsible for overall management and direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements. Job Requirements: Manages a team of Traffic Analyst and Scheduling Analyst, across all programs and potentially across multiple sites Work directly with the client and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real time to ensure optimal productivity and efficiency Create scheduling matrices that ensure achievement of service level, schedule adherence and other financially impacting goals, using projections and/or historical information Create proper contingency plans to ensure that staffing remains as constant as possible in the event of an emergency Prepare and disseminate timely and accurate reports to operations management and clients Proactively monitor associate calling behaviors, efficiency, and availability and report deficiencies to operations team in real-time Manage all client specific responsibilities Qualifications: Bachelor s degree in Business Management, Finance or a related field preferred High school diploma or equivalent; 2 years of college preferred Minimum of 5 years experience managing Workforce Operations in a Customer Care and/or BPO operation, with client and senior management interaction Two years experience working with call center reporting and metrics required One year prior experience working with workforce management technologies ideally either TCS, IEX or Blue Pumpkin One year prior experience with Avaya or other ACD phone system required Strong analytical skills and ability to apply those real-time Proficiency in Microsoft Office Applications including Word & Excel and other relevant software Excellent problem solving and decision making skills Ability to operate effectively in a team environment Excellent oral and written communication skills and interpersonal skills Dependability regarding completion of assignments and attendance If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Description Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.