SCCM Administrator L2

Role & responsibilities:

The role requires one to carry out the following tasks qualitatively.

• Is responsible for ensuring that software are fully deployed, implemented and functioning as per customer's requirement.
• To provide remote OS re-build support.

To perform patch deployment in workstation and servers

• To create batch files & scripts wherever possible.

To Perform application Deployment.

• To undertake Windows Administrator and Active directory tasks if required.
• To be able to perform a research on the upcoming technologies and implement on the project test lab to perform a pilot.
• To identify potential improvements allowing improved use of resources by automation or change or procedures and feed them to the Team Leader.
• To act as a point of contact for technical queries and share technical knowledge wherever possible, assist with technical training if required
• Is responsible for ensuring the quality of packages delivered are error-free and in sequence of new systems/platforms.
• Must also prepare standard instructions and Checklists for preparing & installation of packages.
• Should be customer centric.
• Providing a positive image of the company through your role being a point of contact with onshore team/customer.
• Attempt to compile and prepare complex packages and fix SCCM site level issues before involving SME as per the technical hierarchical structure.
• Must proactively help team members in resolving issues while being open to share their knowledge.
• Should be able to design and carry out Alpha/Beta tests for packages before delivering to clients.
• To ensure that all is work carried out in accordance with ITIL Incident Management guidelines
• Should be able to follow the ticketing process according to the change request phases that are defined.
• Perform basic to complex troubleshooting for the SCCM deployments.
• Should be able to work on basic Antivirus activities.
• Ensure tickets assigned to the queue are accepted and worked on time
• Monitor 'open' Change tickets
• Ensure that your individual training record is kept up to date
• Ensure that proper technical guidance is provided to the members when required
• Gain adequate knowledge by perform research activities on the new and upcoming technologies
• update the knowledge base with the known issues that come across while troubleshooting
• Conduct periodical technical trainings for the team members in order to build the technical competencies within the team

Preferred candidate profile

Primary Skills: SCCM

Must have Skills: Patching, Deployment, Imaging

Experience: 3 - 5 Years

Notice Period: 30 Days

Location/ Shift: Bangalore/ Canada shift