SAP SuccessFactors Consultant - EC and TimeOff

About Us

Key Responsibilities

• Provide 2nd and 3rd line support for SAP SuccessFactors, handling complex incidents and service requests.
• Manage and resolve high-priority tickets with a focus on minimizing business disruption and ensuring service-level adherence.
• Conduct detailed root cause analysis to prevent recurrence of technical issues.
• Manage end-to-end case lifecycle within SAP SuccessFactors, ensuring timely resolution and user satisfaction.
• Perform routine system maintenance, including updates, patches, configuration checks, and performance tuning.
• Execute and review SuccessChecks to validate system health, data integrity, and compliance with business requirements.
• Handle technical activities such as configuration, customization, and troubleshooting within SAP SuccessFactors.
• Support and monitor system integrations, including middleware, APIs, and data synchronization between SAP SuccessFactors and other systems.
• Utilize diagnostic tools (e.g., Check Tool) to assess system performance and preemptively identify issues.
• Implement small changes such as picklist updates and modifications to foundational objects (e.g., legal entities, cost centres, locations).
• Design and maintain forms and workflows to support business process improvements.
• Collaborate on change projects that require architectural input and technical validation, ensuring changes align with enterprise architecture principles.
• Work within the boundaries of operational scope, focusing on stability and support rather than innovation or new development.

Qualifications / Essential Skills & Attributes

• Strong hands-on experience with SAP SuccessFactors across multiple modules (e.g., Employee Central, Time Off, Recruitment, Onbaording).
• Experience in incident and problem management following ITIL best practices.
• Proven ability to manage priority tickets in high-pressure environments.
• Competence in case management, troubleshooting, and communication within support ecosystems.
• Familiarity with routine maintenance and SuccessFactors configuration/customization.
• Solid understanding of data integrations, middleware, and API-based system communication.
• Experience with foundation object management and metadata configuration (e.g., picklists, cost centres, locations).
• Ability to manage small-scale system changes with minimal disruption to operations.
• Knowledge of workflow management and form development within SAP SuccessFactors.
• Exposure to Check Tool or other system diagnostic utilities.
• Strong analytical and root cause analysis capabilities.
• Collaborative mindset with experience working in cross-functional teams.
• Excellent communication and documentation skills for technical and non-technical audiences

Why CubeMatch?

• Being part of a team that values integrity and ethical conduct above all else.
• Collaborating with colleagues who are passionate about driving innovation and positive change.
• Joining an inclusive and diverse workplace where your contributions are recognized and appreciated.
• Accessing professional development opportunities to grow and advance in your career.

Our Values

• Relationships & Reputation

  : We engage with our employees, associates, and clients to build strong, trusted, long-lasting relationships that deliver value.

• Expertise:

  We invest in our employees & associates through learning & development, communication, and engagement to allow us to have the best talents to match our clients needs.

• Always evolving:

  We create a working environment of respect, a culture of listening and learning; while always evolving to ensure we align with the industry's latest needs.

• We deliver:

  We have over two decades of experience where we consistently deliver quantifiable results & sustainable process improvements.

Diversity and Inclusion Statement

Every individual is an integral part of our narrative, and we aim to build a workforce that mirrors the diversity of the world around us. We deeply value all the unique qualities that define you, both seen and unseen.We seek out exceptional talent and provide unwavering support to help our teams learn, grow, and celebrate achievements together. At the heart of our organization lies the belief that unity strengthens us, and diverse viewpoints enrich our approach, enabling us to drive meaningful change.

We acknowledge and appreciate the skills stemming from your life experiences and learning journeys. Whether you're at the beginning of your career, returning to the workforce, exploring new directions, or embracing a fulfilling journey beyond retirement, we recognize the value each path brings, with its own array of working methods.Above all, we encourage you to embrace your authentic self and prioritize a healthy work-life balance, knowing that true success is fuelled by a sense of fulfilment in all aspects of life.As an equal opportunity employer, all employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.