R2829219 SAP S/4HANA Business Enablement Domestic sales order mgmt expert
This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating change management and capabilities development.The role is responsible for enabling the implementation of domestic order management processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions.
Key Focus Areas Include
- Leading the implementation of core model processes for domestic order management
- Ensuring system design and configuration meet business requirements
- Driving change management and stakeholder engagement
- Supporting process and system testing with K-users
- Coordinating with Global Process Leads for process design and improvements
Main responsibilities
Preparation Phase
- Support data gathering activities for assigned business units or geographies
- Assist with data validation and identify basic inconsistencies or gaps
- Help document business scenarios and routes to market
- Collect basic as-is information, including process flows and system landscapes
- Track ongoing projects impacting the Order to Serve operating model
- Support analysis of current practices alignment with planned S/4HANA design
- Help gather performance metrics and KPIs
- Contribute to stakeholder mapping
- Assist with implementation roadmap development under guidance
- Support gap analysis between current and target operating model
- Help translate gaps into business requirements
Scoping and Design Phase
- Assist with gap analysis between current processes and core model
- Support core model presentations to stakeholders
- Help document potential deviations from core model
- Assist in preparing documentation for Design Authority escalations
- Support the solution delivery team with design specifications
- Help translate business requirements into functional specifications
- Attend design review sessions and take notes
- Maintain design documentation in Signavio under supervision
- Track approval processes
- Document identified process improvement opportunities
- Support coordination between business stakeholders and technical teams
Build & Test Phase
- Assist with K-user engagement activities
- Support the development of testing schedules
- Help K-users with test script execution
- Document defects and requirements for resolution
- Support the development of process documentation and training materials
- Assist with K-user training activities
Deploy & Hypercare Phase
- Assist in preparing K-users for end-user training
- Provide basic hypercare support
- Help monitor process performance metrics
- Document business issues during hypercare
- Support coordination between business and technical teams
- Assist with solution validation
- Support hypercare completion activities
Continuous Improvement
- Help collect feedback on implemented processes and systems
- Document lessons learned
- Support basic process enhancement activities
- Assist with knowledge transfer activities
- Help monitor solution adoption and adherence
- Support continuous improvement initiatives under guidance
- Document automation opportunities
- Assist with data gathering for enhancement business cases
- Support Business value projects and change requests
Change Management
- Help document process changes between functions and Business Operations
- Assist with mapping system changes
- Support basic organizational impact analysis
- Help gather data on role changes
- Collect local requirements and concerns
- Support training needs identification
- Assist with change management materials
- Document change-related issues
- Support stakeholder engagement activities
Project Management and Governance
- Document risks and issues for escalation
- Support alignment activities between processes and strategy
- Assist with decision-making processes through documentation and information gathering
Requirements
Educational Background
- Bachelor's degree in business-related fields
- Master's degree preferred but not required
Professional Experience
- 3-5 years experience in Order Management processes
- Experience in transformation programs
- Exposure to SAP implementation projects
- Understanding of Supply Chain and order-to-cash processes
Key Competencies
- Basic project management skills
- Understanding of change management principles
- Ability to work effectively in teams
- Good analytical and problem-solving capabilities
- Effective communication skills
- Fluent in English; other languages are a plus
MAIN INTERACTIONS
Internal
- Business Operations Order to Cash team
- iShift Program team
- Regional implementation teams
- Business Process Owners within Business Operations
- Supply Chain, Trade stakeholders
- IT and technical teams
- Change Management team
- Business users
- K-users and super users
External
- Implementation partners
- System integrators
- External consultants
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