SAP QM (Quality Management) Expert - Hyderabad Location

SAP Quality Management (QM) System Specialist responsible for implementing, configuring, and supporting SAP QM processes and solutions across manufacturing and quality operations. The role focuses on master data management, MICs, inspection planning, usage decisions, certificate profiles, and integration with external systems such as LIMS. Ensures compliance with GMP and internal quality standards. Act as regional IT Business Partner for SAP QM, supporting the global IT team. Responsible for securing project execution in adherence to Lonza standards and policies. Provide IT support for complex incidents and problems (3rd level support

Role & responsibilities:

Configure and support SAP QM functionalities, including inspection lots, usage decisions, Inspection Plans. Sampling plans, quality notifications, and certificate of analysis/compliance generation.

• Support LIMS integration with SAP QM for automated results capture and data harmonization

• Support SAP ERP integration with SAP EWM and SAP with Handling Units Management

• Collaborate with business stakeholders to gather requirements and translate them into functional SAP QM solutions.

• Gather user requirements, consult internal stakeholders in terms of IT solutions, work out concepts and specifications, moderate workshops, configure and customize systems, take responsibility for content of test scripts, execute functional testing and support business testing, contribute to the creation of training documentation, provide trainings, prepare and perform data migration activities, enforce global process and system governance, adhere to GMP and quality policies.

• Collaborate with infrastructure, process integration, development, and authorization partners to deliver requested standard and/or custom IT solutions. Guide external parties such as IT consultants and service providers during project and system changes. Oversee their solutions to ensure adherence to Lonza standards and guidelines.

• Transfer new applications to the support organization. Delegate common incidents and problems to the IT support organization. Provide 3rd level support for complex incidents. Contribute to the resolution of critical / urgent incidents.

Skills:

• Expert knowledge of SAP QM configuration and processes
• Hands-on experience in MICs, inspection plans, sampling schemes, Dynamic Modification rules,

Quality Notifications, results recording and Usage Decisions

• Certificate of Analysis/Compliance setup and management
• SAP-LIMS integration (via IDoc/API or middleware)
• Strong understanding of GMP principles and audit compliance
• Analytical and documentation skills
• Ability to collaborate and communicate with cross-functional stakeholders
• IT project methodology understanding
• Presentation and moderation skills