SAP IS-U Customer Engagement Consultant

SAP IS-U Customer Engagement Consultant 6+ Years

Location:

Role Overview:

As a Customer Engagement Consultant in the SAP IS-U space, you will work with utility clients to implement and optimize customer-facing processes using SAP solutions. You will be involved in requirement gathering, solution design, configuration, and support.

Key Responsibilities:

• Analyze and design

  SAP IS-U Customer Service (CS)

  and

  CRM

  processes.
• Configure and support

  Customer Interaction Center (CIC)

  , move-in/move-out, billing inquiries, and service orders.
• Collaborate with technical teams for enhancements and integrations.
• Participate in

  S/4HANA migration

  and digital transformation projects.
• Provide training and documentation for end-users and stakeholders.

Required Skills:

• Minimum 6 years of experience in

  SAP IS-U CS/CRM

  .
• Strong understanding of

  utility business processes

  .
• Hands-on experience with

  SAP ECC or S/4HANA

  .
• Excellent communication and client-facing skills.