SAP Infra Associate Manager

The SAP Infra Operations, Projects and Governance Lead is responsible for delivering SAP BASIS solutions across various regions (AMESA, APAC, NA, Europe, LATAM) and collaborating with other IT departments to ensure high-quality technical solutions. This role involves managing complex technical deliveries, adhering to global standards, and closely integrating with the global delivery team. The Lead will also engage with IT vendors to achieve desired outcomes by recruiting skilled professionals, proper planning, and execution. Key Responsibilities: - Leading in Sysadmin/SAP BASIS areas to fulfill project requirements - Collaborating with IT teams during project initiation for solution design, resource planning, and cost estimates - Supporting SAP landscape and system architecture design aligned with PIRT/PGT standards - Installing, configuring, and upgrading SAP systems as per project needs - Conducting performance testing, analysis, and addressing related issues - Identifying and resolving technical issues through troubleshooting and root cause analysis - Planning and facilitating Technical cut-over, Go-Live, and Hypercare support - Collaborating with global teams to align on technical decisions and standards - Ensuring QA and compliance with technical designs and builds - Documenting landscape, system architecture, administration procedures, and system management standards - Adhering to release and change management processes while performing technical activities - Providing effective hand-over to Operations by ensuring quality knowledge transfer and clear Hypercare exit criteria - Supporting incident management to minimize critical incidents during Hypercare - Staying updated on technology trends through training, conferences, and self-study - Participating in annual performance processes, including setting objectives and performance evaluation - Delivering outstanding customer service to both direct and indirect customers Qualifications: - Bachelor's degree in Computer Science - Minimum 10 years of hands-on SAP BASIS/System Administration experience - 6+ years of experience working with teams across multiple geographies Mandatory Technical Skills: - SAP BASIS / System Administration of SAP S/4 HANA, SAP ECC 6.0, SAP BI, SAP PI/PO, SAP Portal, SAP BOBJ, SAP Solution manager systems - Experience in HANA, Mobility/Fiori, SAP Cloud-based solutions - SAP on Oracle & HANA Databases on Unix/Linux & Windows operating systems platform - Sizing, landscape design, strategy design, and execution of SAP systems Installations, Migrations, and Upgrades - System refreshes, Backup & Restore, High Availability, and Disaster Recovery setup - Administration of SAP Middleware components and Integration - SAP ABAP & JAVA Stack administration - Experience with SAP Solution Manager capabilities including Service Desk, CHARM, EWA, RCA etc. - Knowledge of Infrastructure, Datacenter operations, and Network - Proficiency in ITIL tools & processes, MS Office products, Project implementation methodology, and Production support Mandatory Non-Technical Skills: - Independent planning and management of deliverables - Excellent analytical and problem-solving skills - Collaboration with teams across multiple geographies - Effective communication with all levels of the organization - Flexibility to work varying hours based on business requirements - Strong customer service skills for direct and indirect customers - Experience in the IT or CPG industry is preferred,