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Capgemini
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SAP Functional L1 support Executive

SAP Functional L1 support Executive

Capgemini

2 - 5 years

2 - 5 Lacs

kolkata

Posted:5 days ago| Platform:

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Skills Required

sap servicenow sap financial accounting sap hana finance accounts receivable project management user support accounts payable sap fi sap support accounting artificial intelligence sap s hana tally erp sap fico troubleshooting tally taxation jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role
As an SAP Functional L1 Support Executive provides initial-level support for SAP systems, acting as the first point of contact for user issues. Their responsibilities include resolving basic issues, escalating complex problems, and documenting solutions.

Incident ManagementReceive and log support tickets, troubleshoot issues, and resolve them within established service level agreements (SLAs).

User SupportProvide guidance and assistance to end-users on standard SAP transactions and processes.

DocumentationCreate and maintain user manuals, knowledge base articles, and other documentation related to SAP support.

EscalationIdentify and escalate complex or unresolved issues to higher-level support teams (L2, L3).

In this role you will play a key role in:

Provide initial-level support for SAP systems

Focusing on resolving basic user issues and escalating complex problems.

Act as the first point of contact for end-users, logging tickets, troubleshooting common problems, and ensuring smooth SAP operations.

Help in user training, documentation, and collaborating with other support levels to resolve issues.

Your Profile

Experience:Extensive experience in finance with a deep understanding of SAP Financial Accounting and Controlling modules.

SAP Knowledge:Strong expertise in SAP HANA, particularly in the context of financial processes.

Problem-Solving
Skills:

Ability to analyze complex financial processes and provide effective solutions.

Communication:Excellent communication skills, with the ability to collaborate with cross-functional teams and provide clear guidance to finance users.

Software
Skills:

Proficiency in ServiceNow for IT service management, SAP Solution Manager for application lifecycle management, and Jira for issue tracking and project management in addition .

WHAT YOU"LL LOVE ABOUT WORKING HERE

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

You will have the opportunity to learn on one of the industry"s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work .

Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events , yoga challenges, or marathons.

At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

About Capgemini

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Capgemini

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SAP Functional L1 support Executive