SAP FLM

NTT DATA is looking for a SAP FLM to join their team in Bengaluru, Karnataka, India. As part of the team, you will play a crucial role in project delivery by managing the SS FLM group to ensure timely and accurate customer deliveries. Your responsibilities will include reviewing support execution and reporting on various accounts, providing necessary direction and guidance, and making critical business decisions to meet customer expectations. You will also serve as the escalation point of contact for respective Account DMs and be responsible for continuous improvements and overall delivery excellence. In addition to project delivery, you will be involved in people management by coordinating with GRM/VMG/TA for timely fulfillments, performing resource allocations and workload assignments according to delivery requirements, and ensuring benchmark utilization of resources across the SS pool. You will also be responsible for periodic reviews, recognition, and rewards for SS resources, as well as managing resource attrition and retention. Collaboration with HR/IT/Admin and other support functions to provide a conducive work environment for the resources will also be part of your role. You should have the ability to ensure SLA adherence, daily triaging, and timely ticket updates. The ideal candidate will be innovative, passionate, and eager to grow within an inclusive, adaptable, and forward-thinking organization like NTT DATA. NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is at the forefront of providing digital and AI infrastructure worldwide and is part of the NTT Group, which invests significantly in R&D to support organizations and society in confidently transitioning into the digital future. Visit us at us.nttdata.com,