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Capgemini
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SAP Customer Service

SAP Customer Service

Capgemini

4 - 8 years

0 Lacs

kolkata west bengal

Posted:5 days ago| Platform: Shine logo

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Skills Required

sap configuration communication skills sap customer service sap cs module service management processes integration points problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: We are looking for a skilled and experienced SAP Customer Service (CS) Consultant to join our team. As an SAP CS Consultant, you will be responsible for implementing, configuring, and supporting the SAP CS module to enhance customer service operations. Your role will involve analyzing business requirements, designing SAP CS solutions, and collaborating with cross-functional teams to ensure seamless process integration. Key Responsibilities: - Analyze business requirements and design SAP CS solutions to meet customer service and support needs. - Configure and customize the SAP CS module including service orders, notifications, warranties, contracts, and installed base management. - Integrate SAP CS with other modules such as SD, MM, PM, and FI. - Provide end-user training, documentation, and post-implementation support. - Participate in system upgrades, testing, and performance tuning. - Troubleshoot and resolve issues related to SAP CS functionality. - Support data migration and interface development as needed. Qualification Required: - Bachelor's degree in Computer Science, Information Systems, or related field. - 4+ years of hands-on experience with SAP CS module. - Strong understanding of customer service processes and best practices. - Experience with integration points between SAP CS and other SAP modules. - Proficiency in SAP configuration, user exits, and enhancement frameworks. - Excellent problem-solving and communication skills. - Ability to work independently and in a team-oriented environment. Additional Company Details (if present): You will work in the area of Software Engineering, which involves the development, maintenance, and optimization of software solutions/applications. You will apply scientific methods to analyze and solve software engineering problems, collaborate with other software engineers and stakeholders, and continuously enhance your software engineering skills. Note: Secondary skills, SAP certification in Customer Service or related modules, experience with S/4HANA, knowledge of SAP Fiori apps related to customer service, and familiarity with Agile or Scrum methodologies are desirable but not mandatory for this role.,

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