SAP Basis Technical Consultant

Role Overview: As a Customer Service Request Owner at SAP, you will be responsible for ensuring the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS. Your role will involve taking end-to-end ownership of customer service request fulfillment in the Netweaver area, focusing on accelerating growth (RISE with SAP) and increasing service excellence through stabilization improvements. Your activities will aim to reduce manual efforts and costs (lower TCO) and deliver faster services to customers, meeting their needs and expectations. Key Responsibilities: - Take end-to-end ownership of customer service request fulfillment in the Netweaver area - Focus on accelerating growth and increasing service excellence through stabilization improvements - Reduce manual efforts and costs to deliver faster services to customers - Drive service request improvements and technical projects to optimize service execution quality via standardization and automation - Strengthen the ECS Delivery Productization team Qualifications Required: - Motivated, skilled, and value-oriented individual with experience in technical project management - Ability to work collaboratively in a team environment - Strong focus on learning and development - Previous experience in cloud services, ERP, SAP, database, or related technologies is a plus Additional Details: SAP is a purpose-driven and future-focused company with a highly collaborative team ethic and commitment to personal development. The company culture is focused on collaboration and a shared passion to help the world run better. SAP values inclusion and diversity, providing a flexible working environment that ensures everyone, regardless of background, feels included and can perform at their best. The company is proud to be an equal opportunity workplace and is committed to creating a better and more equitable world through unleashing all talent. (Note: The additional details section has been included as it provides insights into the company culture and values.) (Note: The Job Segment section has been omitted as it does not directly relate to the job description for the role of Customer Service Request Owner at SAP.),