SAP AMS Support Consultant

4 - 8 years

13 - 23 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

SAP AMS cum Training Head

Key Responsibilities:

  • Provide

    L1, L2, and L3 support

     for SAP modules as part of the AMS team.
  • Monitor, troubleshoot, and resolve

    SAP incidents

     within agreed SLA timelines.
  • Analyze and document recurring issues to implement

    permanent fixes or improvements

    .
  • Work with business users to gather requirements for

    enhancements or new functionalities

    .
  • Support

    configuration changes, testing, and deployment

     of SAP updates.
  • Coordinate with

    SAP Basis, ABAP, and Functional teams

     for integrated issue resolution.
  • Maintain

    incident and change logs

     using ITSM tools (e.g., ServiceNow, Remedy, SolMan).
  • Participate in

    periodic system health checks, audits, and performance tuning

    .
  • Ensure compliance with

    change management and ITIL processes

    .
  • Provide

    user training and documentation

     for common SAP procedures.

Required Skills & Qualifications:

  • Bachelors degree in

    Information Technology, Computer Science, or related field

    .
  • 26 years

     of experience in

    SAP AMS or SAP support roles

    .
  • Expertise in one or more SAP modules (e.g., FI/CO, MM, SD, PP, HCM, etc.).
  • Strong understanding of

    SAP system landscape, integration points, and data flow

    .
  • Experience with

    ticketing tools

     and

    ITIL-based support processes

    .
  • Ability to handle

    incident management, change requests, and enhancements

    .
  • Good

    analytical, communication, and documentation skills

    .Preferred Qualifications:

    SAP certification

     in relevant module(s).Experience with

    S/4HANA environment

     or transition projects.Exposure to

    automation or monitoring tools

     in AMS operations.

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