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14.0 - 20.0 years
25 - 35 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Job Title: SAP Service Delivery Manager Experience: 14 to 20 Years in SAP Service Delivery Qualification: Any Graduate / Post Graduate Job Location: Hyderabad, Mumbai, Bangalore, Pune, Delhi, Chennai Work Mode: Remote Shift Timing: Night Shift (09:30 PM IST to 06:30 AM IST) Supporting US Project Job Summary: We are looking for a seasoned SAP Service Delivery Manager with 14 to 20 years of experience to manage and oversee the full spectrum of SAP Application Maintenance and Development services. The ideal candidate should bring deep functional and operational expertise across SAP landscapes (S/4HANA and ECC), strong knowledge of ITSM practices, and demonstrated success in leading globally distributed teams. This role requires strong leadership, client engagement capabilities, and a commitment to delivering operational excellence while working in a US time zone. Key Responsibilities: Service Delivery & Operations Management: Lead end-to-end SAP AMS (Application Maintenance Services) for S/4HANA and ECC modules. Ensure strict adherence to SLAs, KPIs, and ITSM best practices (incident, change, and problem management). Drive continuous service improvements across application development, maintenance, and transitions. Monitor and resolve service requests and change requests with priority-based handling. Client & Stakeholder Management: Serve as the primary contact for client escalations and service reviews. Build and maintain strong client relationships through consistent communication and high-quality delivery. Present service metrics, performance reports, risks, and remediation plans to clients and internal stakeholders. People & Performance Management: Manage and mentor cross-functional delivery teams located globally. Conduct regular performance reviews, training, and team development activities. Foster strong collaboration between onshore and offshore delivery teams across SAP modules (SD/MM/FICO). Financial & Contractual Governance: Ensure delivery within budgetary constraints while driving cost optimization. Manage and oversee service contracts including MSAs and SOWs. Ensure adherence to all contractual obligations, including data security and compliance requirements. Service Improvement & Strategic Alignment: Lead initiatives focused on service quality improvement and operational efficiency. Partner with business process owners to identify and implement improvement opportunities. Align resource planning and service delivery strategies with evolving business and technology needs. Required Skills & Experience: 14 to 20 years of experience in SAP Service Delivery Management, including AMS, Support Projects. Expertise in managing large-scale SAP landscapes S/4HANA and ECC. Strong command of ITSM frameworks, tools, and methodologies. Proven track record in managing global delivery teams (onshore/offshore). Deep experience in SAP application support, budget control, and contract governance. Excellent leadership, communication, and stakeholder management abilities. Preferred Qualifications: Bachelors or Master’s degree in Information Technology, Business, or related discipline. ITIL certification preferred. Experience in pre-sales support and solution design will be an advantage. To Apply: Interested candidates may send their updated resumes to: surendra.padala@bs.nttdata.com Keywords: SAP SDM, SAP Service Delivery, S/4HANA, ECC, ITSM, SAP Application Maintenance Projects, SAP AMS, Managed Services, SLA, KPIs, Incident Management, Change Management, Problem Management, Risk Management, Contract Management, AMS Delivery, Budget Management, Vendor Management, Customer Management, ITIL Certification
Posted 2 weeks ago
15.0 - 24.0 years
40 - 60 Lacs
Hyderabad, Bengaluru, Delhi / NCR
Hybrid
Application Management Services (AMS) Delivery Manager Managed large and complex AMS engagements with multi locations in a 24x7 environment Exp in managing distributed service delivery - locally and globally. driving SLA and KPI for an AMS engagement
Posted 1 month ago
15 - 20 years
25 - 35 Lacs
Hyderabad
Hybrid
Unlock Your Next Leadership Role in SAP AMS! Are you ready to take charge of high-impact SAP AMS initiatives and lead global teams toward seamless application performance? Join YASH Technologies, where innovation meets excellence in enterprise technology solutions. We're on the lookout for a dynamic SAP AMS Project Manager who thrives on challenge, collaboration, and delivering exceptional client value. Kindly share your updated resume at ayyar.neha@yash.com to explore exciting opportunities with us! What You'll Do: Lead the charge in delivering end-to-end SAP AMS projects with precision and agility Partner with Fortune 500 clients to manage business-critical SAP applications Drive performance excellence by monitoring KPIs, SLAs, and continuous service improvements Bridge the gap between business and technology with proactive stakeholder engagement Coordinate global delivery teams, ensuring smooth transitions, knowledge sharing, and issue resolution Champion ITIL best practices, change control, and AMS governance What You Bring: 6+ years of hands-on experience in SAP AMS/project management Deep knowledge of SAP Functional Modules (FI/CO, MM, SD, etc.) and integration scenarios Proven ability to manage complex, multi-vendor environments Strong leadership, communication, and client relationship skills PMP, ITIL, or SAP certifications are a plus
Posted 1 month ago
15 - 20 years
25 - 35 Lacs
Hyderabad
Hybrid
Drive Global SAP Rollouts. Lead Business Transformation. Are you an expert in navigating the complexities of international SAP deployments? Do you have the vision and leadership to orchestrate seamless rollouts across regions and business units? At YASH Technologies, were looking for a SAP Rollout Program Manager who thrives on challenge, precision, and global collaboration. Kindly share your updated resume at ayyar.neha@yash.com to explore exciting opportunities with us! Your Mission: Lead and manage end-to-end SAP rollout projects across multiple geographies Translate global templates into local solutions while ensuring process harmonization Collaborate with business leaders, consultants, and technical teams to drive successful deployments Manage timelines, budgets, and stakeholder expectations with confidence and clarity Identify localization needs, compliance requirements, and change management strategies Ensure smooth cutovers, training, and post-go-live stabilization What You Bring to the Table: 6+ years of SAP project management experience, with 2+ rollout implementations Strong understanding of SAP ECC or S/4HANA, and core modules (FI/CO, MM, SD, PP, etc.) Expertise in global-to-local template adaptation and localization compliance Experience working with cross-cultural teams in matrix organizations Excellent communication, leadership, and stakeholder management skills PMP / Prince2 / ITIL / SAP certifications preferred
Posted 1 month ago
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