Salesforce Technical Lead - Service Cloud

As a Salesforce Technical Lead at our company, your role will involve spearheading the design and implementation of our Service Cloud ecosystem. You will lead a team of developers and administrators to build an Omni Case Management solution, ensuring scalability, performance, and best practices in Salesforce architecture. **Key Responsibilities:** - Lead technical solutioning and architecture design for Salesforce Service Cloud projects while overseeing development, configuration, and integration efforts. - Build and manage a dedicated Salesforce team focused on Omni Case Management. - Collaborate with stakeholders to define roadmap, technical strategy, and implementation plans. - Ensure adherence to coding standards, CI/CD, and release management best practices. - Provide mentorship and technical guidance to developers and administrators. - Stay up to date with Salesforce releases, innovations, and Service Cloud features. **Skills & Qualifications:** - 7-10 years of overall Salesforce technical experience, with deep expertise in Service Cloud. - Proven experience in solutioning, architecture, and technical leadership. - Strong understanding of Omni-channel, Case Management, and Service Console. - Hands-on experience in Apex, LWC, Flows, Integration APIs, and configuration tools. - Salesforce certifications (Platform Developer II, Application Architect, or Service Cloud Consultant) preferred. - Excellent leadership, communication, and problem-solving skills.,