Salesforce Technical Architect

12 - 14 years

0 Lacs

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Title: Salesforce Technical Architect

Location: Hyderabad or Chennai (Flexible Hybrid)

Mode: Full-time

Timings: 2 pm to 11 pm IST.

Experience: 12+ years (8 years in Salesforce, 5 years in Development, 3 years in implementations and migrations)

  1. Expertise in Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
  2. Must have expertise in Salesforce Service Cloud, Einstein AI, Data Cloud & Experience Cloud.

Salesforce certifications preferred:

Platform Developer I, System Architect, and Application Architect are preferred.

About the Role

Salesforce Technical Architect

Key Responsibilities

  • Lead end-to-end

    Salesforce architecture and solution design

    , with a strong focus on

    Service Cloud

    .
  • Architect and implement

    Email-to-Case

    solutions ensuring efficient case management workflows.
  • Design and configure

    Omnichannel routing

    to enhance customer experience and agent productivity.
  • Drive

    Agentforce

    implementation and optimization for seamless customer-agent interactions.
  • Lead

    Live Chat migration

    projects, ensuring minimal disruption and enhanced functionality.
  • Provide

    technical leadership

    to development teams, ensuring best practices in coding, configuration, and integrations.
  • Partner with business and IT stakeholders to translate requirements into scalable Salesforce solutions.
  • Oversee system integrations, security configurations, and data migration strategies.
  • Ensure

    Salesforce platform scalability, performance, and compliance

    with enterprise standards.
  • Mentor junior Salesforce developers and guide them in adopting best practices.

Mandatory Skills & Expertise

  • Salesforce Service Cloud

    (advanced expertise).
  • Email-to-Case

    setup, customization, and optimization.
  • Omnichannel configuration

    and routing strategies.
  • Agentforce

    design and implementation.
  • Live Chat migration

    projects and best practices.
  • Strong understanding of Salesforce architecture (data model, security, integration, APIs).
  • Experience with

    Salesforce Lightning

    , Flows, Apex, and configuration tools.

Preferred Skills

  • Salesforce certifications such as

    Salesforce Certified Technical Architect (CTA)

    ,

    Application Architect

    , or

    System Architect

    .
  • Hands-on experience with

    integration tools

    (MuleSoft, REST/SOAP APIs, etc.).
  • Knowledge of

    Salesforce Einstein, AI-driven case routing, and analytics

    .
  • Prior experience in large-scale

    enterprise Salesforce implementations

    .

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