Salesforce Systems Administrator

As a Salesforce Systems Analyst at SentinelOne, you will play a crucial role in expanding our Salesforce instance and business system footprint. Your responsibilities will include: - **Salesforce Administration**: - Oversee daily maintenance of Salesforce.com - Manage custom configurations such as fields, page layouts, and record types - Assist in resolving user issues and ensure platform optimization and stability - **User & Data Management**: - Manage user profiles, licenses, roles, and permissions - Support teams in creating and optimizing reports, dashboards, and approval processes - Ensure data security and access control across teams - **System Integrations**: - Collaborate with IT and other business systems teams to maintain integrations - Work on integrations between Salesforce and platforms like DocuSign, Marketo, and NetSuite - **Automation & Process Management**: - Configure and optimize process automations and workflows - Monitor Salesforce usage, perform system backups, and enhance operational efficiency - **Support & Training**: - Provide support and training to promote user adoption and satisfaction - Ensure proper documentation of system processes and enhancements - **Salesforce Tools**: - Utilize tools like Apex Data Loader, Developer Console, and Workbench for data-related tasks - Manage and troubleshoot operations effectively - **Salesforce DevOps**: - Experience with Salesforce DevOps processes including version control using Git - Familiarity with tools like Gearset, Copado, or Jenkins for release automation In terms of qualifications, you should possess: - **Salesforce Certifications**: - Salesforce Administrator Certification (Required) - Salesforce Advanced Administrator Certification (Desired) - **Experience and Education**: - 3-4+ years of Salesforce support experience - Good understanding of the Lead to Order Process - Knowledge of Salesforce API and other integrations - BA/BS level of education - **Skills and Competencies**: - Strong analysis skills to identify problems and develop solutions - Experience with any CPQ (Salesforce CPQ preferred) - Excellent communication, customer service, and change management skills - Robust problem-solving and troubleshooting abilities At SentinelOne, you will have the opportunity to: - Work on cutting-edge projects and influence the architecture of our core platform - Collaborate with industry experts and tackle extraordinary challenges - Enjoy benefits like medical, vision, dental, 401(k), and more - Take advantage of unlimited PTO, paid company holidays, and gym membership reimbursement Join us at SentinelOne, where you can make a real impact by protecting our customers from cyber threats and work with the best in the industry.,