Salesforce Service Max DevOPs Technical Lead

Role Overview: As a Salesforce Service Max Technical Lead DevOps, you will be responsible for overseeing the daily support and administration of the Salesforce CRM, including ServiceMax. You will lead and coordinate the DevOps team, providing technical guidance and support in the delivery of solutions within an agile DevOps environment. Collaboration with cross-functional teams, such as project managers, business analysts, and technical architects, will be essential to ensure that the DevOps team meets business needs and adheres to best practices. Key Responsibilities: - Oversee the daily operations, maintenance, and support of Salesforce and ServiceMax systems to ensure high availability and reliability. - Lead and coordinate the handling of incidents and service requests efficiently, ensuring timely resolution and communication with business stakeholders. - Manage prioritization of change requests and allocation of team resources to activities. - Maintain Salesforce Org Health in coordination with the Salesforce Technical account team and identify technical debt in alignment with Salesforce product lifecycles and upgrades. - Utilize ServiceNow to manage and report on operations performance, preparing and presenting monthly operations reviews to management. - Automate routine tasks and workflows within ServiceNow to enhance efficiency and reduce errors. - Collaborate with cross-functional teams to manage system and infrastructure changes. - Create and maintain technical documentation and process documentation for Salesforce and ServiceMax applications. - Experience with web and mobile systems integrated with various platforms such as ERP, SFDC (with and without middleware), and more. Qualifications Required: - 5+ years of experience in Salesforce and ServiceMax development and administration, with knowledge of Apex, Visualforce, Lightning, and more. - Salesforce or ServiceMax certifications are required, including Salesforce Administrator, Salesforce Platform App Builder, or Platform Developer 1 Certification. - Experience working on ServiceMax functionalities and integrations. - Strong understanding of DevOps principles and practices, including the use of JIRA or similar tools. - Experience with ServiceNow or similar tools for ticket handling and reporting. - Excellent communication skills to effectively work with business stakeholders globally. - Ability to work in an agile environment and adapt to changing requirements. - Leadership experience, problem-solving skills, and attention to detail. - Fluent in English.,