Salesforce Service Max DevOPs Technical Lead

Role Overview: As a Salesforce Service Max Technical Lead DevOps, you will be responsible for overseeing the daily support and administration of the Salesforce CRM, specifically ServiceMax. Your role will involve leading and coordinating the DevOps team, providing technical guidance, collaborating with cross-functional teams, and ensuring the team meets business needs in an agile DevOps environment. Key Responsibilities: - Oversee the daily operations, maintenance, and support of Salesforce and ServiceMax systems to ensure high availability and reliability. - Lead and coordinate the handling of incidents and service requests efficiently, ensuring timely resolution and communication with business stakeholders. - Manage prioritization of change requests and allocate team resources accordingly. - Maintain Salesforce Org Health working closely with the Salesforce Technical account team. - Identify Technical debt in org in line with Salesforce product lifecycles and upgrades. - Utilize ServiceNow to manage and report on operations performance, preparing and presenting monthly operations review to management. - Automate routine tasks and workflows within ServiceNow to enhance efficiency and reduce errors. - Collaborate with cross-functional teams to manage system and infrastructure changes. - Create and maintain technical documentation and process documentation for Salesforce and ServiceMax applications. - Experience with web and mobile systems integrated with various platforms such as ERP, SFDC (with and without middleware) and more. Qualifications Required: - 5+ years of experience in Salesforce and ServiceMax development and administration with knowledge of Apex, Visualforce, Lightning, and more. - Salesforce or ServiceMax certifications required, including Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification. - Experience working on ServiceMax functionalities and integrations. - Strong understanding of DevOps principles and practices, including the use of JIRA or similar tools. - Experience with ServiceNow or similar tools for ticket handling and reporting. - Excellent communication skills to effectively work with business stakeholders globally. - Ability to work in an agile environment, adapt to changing requirements, demonstrate leadership experience, problem-solving skills, and attention to detail. - Fluent in English.,