Salesforce Product Manager FL

Role Overview:

Customer interaction and user research

Key Responsibilities:

• Salesforce Expertise & Architecture:

• Design, develop, and optimize Salesforce applications that align with customer and business needs.
• Serve as the subject matter expert on Salesforce architecture, ensuring scalability, security, and best practices in design.
• Collaborate with development teams to create solutions that leverage Salesforce features and APIs effectively.

• Product Development & Management:

• Lead the product lifecycle from ideation through launch and iteration, focusing on Salesforce-based solutions.
• Define product roadmap and feature priorities based on business goals, technical feasibility, and customer feedback.
• Ensure seamless integration of Salesforce with other company platforms and tools.

• Customer Engagement & Research:

  (This is a required aspect of the role)
• Regularly engage with customers to understand their needs, pain points, and challenges.
• Conduct user research and gather feedback to guide product improvements and feature development.
• Ensure customer insights directly inform product strategy, keeping the user experience at the forefront.

• Stakeholder Collaboration:

• Work cross-functionally with engineering, sales, and customer success teams to ensure products are delivered on time and meet quality expectations.
• Communicate product updates, roadmaps, and strategy clearly to stakeholders at all levels.

Requirements:

• Proven experience in Salesforce product management, with a focus on designing and building Salesforce applications.
• Strong expertise in Salesforce technical architecture, including experience with Salesforce integrations and custom development.
• Hands-on experience in customer engagement, user research, and gathering feedback to inform product decisions.

  This is a mandatory requirement.

• Ability to translate complex technical requirements into clear and actionable product strategies.
• Excellent communication skills, both technical and non-technical.
• [Preferred but not required] Salesforce certifications such as Salesforce Administrator, Platform App Builder, or Platform Developer I.

What We're Looking For

• Passion for building products that solve real customer problems
• Customer-centric approach with a drive to understand and meet user needs
• Ability to thrive in a fast-paced, dynamic environment
• Strong leadership skills with the ability to influence cross-functional teams
• Entrepreneurial spirit and excitement about building products that get used