Salesforce Principal Business Analyst

Role & responsibilities

• Strategic Leadership:

  Act as a thought leader and trusted advisor for Salesforce initiatives, driving alignment between business strategy and Salesforce capabilities.

• Requirement Ownership:

  Lead discovery sessions with C-level stakeholders and business leaders to capture complex requirements and translate them into Salesforce solutions.

• Solution Design & Roadmap:

  Collaborate with architects and product owners to define scalable solution designs, roadmap planning, and integration strategies across Salesforce clouds and third-party applications.

• Process Reengineering:

  Analyze existing business processes and recommend process improvements enabled by Salesforce best practices.

• User Story & Backlog Management:

  Define and prioritize epics, user stories, and acceptance criteria in alignment with Agile methodologies, ensuring delivery teams have clear guidance.

• Stakeholder Management:

  Act as the bridge between business units, product teams, and technical developers, ensuring expectations are met at every stage of delivery.

• Governance & Compliance:

  Ensure solutions comply with data security, GDPR, and Salesforce platform governance standards.

• Change Management:

  Drive adoption and change enablement by creating training content, conducting UAT sessions, and supporting business users post-implementation.

• Innovation & Best Practices:

  Stay updated on Salesforce platform releases, emerging technologies, and recommend new features for business benefit.

• Mentorship:

  Guide and mentor junior Business Analysts, fostering a culture of collaboration and excellence.

Preferred candidate profile

• 12+ years

  of total IT experience with strong exposure to

  Salesforce CRM ecosystem

  .
• At least

  7+ years

  as a

  Business Analyst in Salesforce projects

  .
• Deep understanding of

  Salesforce Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and Force.com platform

  .
• Strong expertise in

  requirements gathering, business process mapping, and documentation

  .
• Excellent understanding of

  Agile/Scrum methodologies

  and tools like Jira/Confluence.
• Strong communication, stakeholder management, and presentation skills.
  
• Salesforce

  Administrator / Business Analyst certifications

  are a plus.