About Us
Ematic Solutions is pioneering Southeast Asia's AI Agency model, moving beyond a traditional digital agency to a company engineered for the AI age. Our mission is to infuse AI into everything we do, helping organizations build and optimize high-ROI digital ecosystems. We are a profitable, scalable business with a deep technical DNA and an AI-native workforce. We're looking for AI-savvy, forward-thinking individuals who are excited to shape the future of marketing with us.
What's The Gig
In this role, you'll be part of a lean, innovative, and profitable team that's engineered for the future of marketing. You'll work hands-on with AI-powered tools, scalable service models, and multi-market campaigns, delivering real impact for leading organizations. Expect a fast-paced environment where you'll learn, experiment, and grow as we embed AI into everything we do from strategy to execution.
Your Responsibilities Will Include
- Provide technical on-boarding support to new clients by following the established SOP's.
- Timely execution of requests (clients or technical) from the clients success team.
- Provide solutions and technical support for customers to support onboarding and ongoing management of Salesforce Marketing Cloud organizations and provide timely responses and follow up systematically.
- Analyze customers needs and suggest upgrades/additional features/change platform to meet their requirements.
- Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth clients service flow.
- Work with cross functional team on ad-hoc projects for anything clients related.
- On-going daily support for existing clients focused on retention and growth.
- Responsible for scoping and coming up with solutions for customers and prospects needs and working together with the Account Management Team, Engineering Team, and Consulting Team to ensure customer success.
- Act as a point of escalation for any issues that the customer or internal team faces.
- Collaborate closely with a wider team to evaluate the current stack of existing customers, and identify more growth opportunities.
- Be a customer champion and work hand in hand towards customer growth for their business.
What We're Looking For
- Have 2-3 years of working experience with a Bachelor's degree or equivalent
- Have 2-4-years clients / Technical Support experience with Salesforce Marketing Cloud.
- Have impeccable written and verbal communication skills in both English and local language.
- Experience working on end-to-end setup and ongoing management of Salesforce Marketing Cloud including but not limited to AMP scripting, dynamic content blocks, cloud pages, A/B testing, Automations, Journeys.
- Advanced understanding of HTML, CSS and Javascript programming languages.
- Advanced understanding and knowledge in Rest API.
- Ability to learn new languages and technologies quickly.
- Ability to work as part of a team or individually on a project.
- Solid technical background with hands-on experience in digital technologies.
- Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time.
- Ability to identify and resolve issues through effective debugging and troubleshooting capabilities.
- Problem-solving with an optimistic mindset and assisting others in achieving success.
- Are committed to excellence, and self-improvement.
- Having Salesforce Marketing Cloud Consultant and/or Salesforce Email Marketing Specialist certification is a plus
What We Offer
- Be exposed to and grow your knowledge across the Digital Marketing ecosystem, including Performance Marketing, SEO, Content Marketing, CRM and more
- Competitive pay with an attractive, long-term compensation model
- A flat and open culture that nurtures entrepreneurism and wants to unlock the best version of you.
- Work with a diverse team of smart people who are also fun after work.
- Opportunity to interact with colleagues from different countries and cultures.
Ematic Solutions - Website | Ematic Solutions - Linkedin
