Salesforce Healthcare and Life Sciences Competency Head

As the Salesforce Healthcare and Life Sciences Competency Head at Wipro Limited, your role involves overseeing the strategic direction and day-to-day operations of a dedicated Center of Excellence (CoE) focused on leveraging Salesforce Health Cloud within Health Institutes. Your responsibilities include ensuring optimal utilization of the platform to streamline business processes, enhance customer experiences, and drive key performance indicators across sales, service, and Health and life sciences functions. You will lead a team of Salesforce administrators, developers, and business analysts, collaborating closely with business stakeholders to identify needs, implement solutions, and manage ongoing maintenance and improvements. **Key Responsibilities:** - Define the vision and roadmap for the CoE, aligning with overall business objectives and industry trends. - Define and lead the Go-To-Market (GTM) strategy. - Establish governance standards and best practices for Salesforce usage across the organization. - Identify opportunities to leverage the Salesforce platform for new business initiatives and customer engagement strategies. - Lead the design, development, and deployment of Salesforce solutions tailored to specific Healthcare needs. - Collaborate closely with business leaders across various functions to understand requirements and translate them into Salesforce solutions. - Build and manage a high-performing Salesforce CoE team. - Establish key performance indicators (KPIs) to measure the effectiveness of Salesforce implementations and user adoption. - Analyze usage data to identify areas for improvement and implement necessary adjustments. - Monitor system performance and address any technical issues. **Required Skills and Experience:** - 12+ years of experience in Health and life sciences domain. - Certifications in Admin, Sales, Service, Health Cloud Specialist Superbadge, Health Cloud AP, OmniStudio Consultant, and OmniStudio Developer. - Deep understanding of Salesforce Health Cloud features and functionalities. - Extensive experience in Salesforce implementation, customization, and configuration. - Proven ability to lead and manage cross-functional teams. - Strong communication and stakeholder management skills. - Knowledge of Health industry practices and regulations. - Experience with data analysis and reporting to measure Salesforce performance. - Open to travel (25%). At Wipro, we are building a modern and innovative organization that empowers individuals to reinvent themselves and realize their ambitions. Join us in this journey of constant evolution and reinvention. Applications from people with disabilities are explicitly welcome.,