Salesforce Healthcare and Life Sciences Competency Head

You will be responsible for overseeing the strategic direction and day-to-day operations of a dedicated Center of Excellence (CoE) focused on leveraging Salesforce Health Cloud within Health Institutes. Your main goal will be to ensure the optimal utilization of the platform to streamline business processes, enhance customer experiences, and drive key performance indicators across sales, service, and Health and life sciences functions. This will involve leading a team of Salesforce administrators, developers, and business analysts, as well as collaborating closely with business stakeholders to identify needs, implement solutions, and manage ongoing maintenance and improvements. Your key responsibilities will include defining the vision and roadmap for the CoE, aligning with overall business objectives and industry trends, establishing governance standards and best practices for Salesforce usage across the organization, and identifying opportunities to leverage the Salesforce platform for new business initiatives and customer engagement strategies. You will also lead the design, development, and deployment of Salesforce solutions tailored to specific Healthcare needs, manage project teams responsible for Salesforce implementations, upgrades, and enhancements, and oversee data migration and cleansing processes to ensure data quality within Salesforce. In terms of stakeholder management, you will collaborate closely with business leaders across various functions to understand their requirements and translate them into Salesforce solutions. Additionally, you will advocate for the value of Salesforce to key decision-makers and drive adoption across the organization. You will also be responsible for building and managing a high-performing Salesforce CoE team, providing coaching, mentorship, and professional development opportunities for team members, and fostering a culture of innovation and continuous improvement within the CoE. Monitoring performance and optimizing processes will be crucial aspects of your role, including establishing key performance indicators (KPIs) to measure the effectiveness of Salesforce implementations and user adoption, analyzing usage data to identify areas for improvement, and monitoring system performance to address any technical issues. To be successful in this role, you should have at least 12 years of experience in the Health and life sciences domain, relevant certifications, a deep understanding of Salesforce Health Cloud features and functionalities, extensive experience in Salesforce implementation, customization, and configuration, proven ability to lead and manage cross-functional teams, strong communication and stakeholder management skills, knowledge of Health industry practices and regulations, experience with data analysis and reporting, and be open to travel (25%). If you are inspired by reinvention and want to be part of building a modern Wipro, join us to realize your ambitions in an environment that empowers you to design your own reinvention. Applications from people with disabilities are explicitly welcome.,