Salesforce Developer - Service Cloud with Integration

You are looking for a Salesforce Developer - Service Cloud with Integration to join a dynamic team in Chennai, Tamil Nadu, India. As a Salesforce Developer, your main responsibilities will include: - Designing, developing, and implementing custom solutions within Salesforce Service Cloud. - Configuring and enhancing Service Cloud capabilities such as Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console. - Developing and maintaining Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows. - Building, managing, and optimizing integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools. - Collaborating closely with business analysts and solution architects to translate requirements into scalable technical designs. - Implementing and maintaining security controls, profiles, permission sets, and sharing rules. - Developing unit tests and performing code reviews to ensure code quality and adherence to best practices. - Troubleshooting and resolving production issues to ensure high availability and performance of integrations. - Participating in Agile/Scrum teams and contributing to all phases of the SDLC. - Staying updated with Salesforce release features and suggesting improvements. To be successful in this role, you should possess the following skills and experience: - 5+ years of Salesforce development experience, with a strong focus on Service Cloud. - Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS. - Hands-on experience with Service Cloud features like Case Routing, Knowledge Base, Omni-Channel, CTI integrations. - Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred). - Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events). - Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git). - Solid understanding of Agile methodologies and collaborative development. - Excellent communication, problem-solving, and troubleshooting skills. Additionally, the following skills would be nice to have: - Salesforce Platform Developer I & II certifications. - Salesforce Service Cloud Consultant certification. - Experience with MuleSoft Anypoint Platform or similar integration tools. - Knowledge of Service Cloud Voice, Einstein Bots, or Field Service. - Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.). Educational Requirement: - Bachelors or Masters degree in Computer Science, Information Technology, or related field (or equivalent professional experience). About the company: NTT DATA is a $30 billion global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are dedicated to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries and a robust partner ecosystem, their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is part of the NTT Group, investing over $3.6 billion annually in R&D to support organizations and society in moving confidently and sustainably into the digital future. Visit their website at us.nttdata.com. You are looking for a Salesforce Developer - Service Cloud with Integration to join a dynamic team in Chennai, Tamil Nadu, India. As a Salesforce Developer, your main responsibilities will include: - Designing, developing, and implementing custom solutions within Salesforce Service Cloud. - Configuring and enhancing Service Cloud capabilities such as Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console. - Developing and maintaining Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows. - Building, managing, and optimizing integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools. - Collaborating closely with business analysts and solution architects to translate requirements into scalable technical designs. - Implementing and maintaining security controls, profiles, permission sets, and sharing rules. - Developing unit tests and performing code reviews to ensure code quality and adherence to best practices. - Troubleshooting and resolving production issues to ensure high availability and performance of integrations. - Participating in Agile/Scrum teams and contributing to all phases of the SDLC. - Staying updated with Salesforce release features and suggesting improvements. To be successful in this role, you should possess the following skills and experience: - 5+ years of Salesforce development experience, with a strong focus on Service Cloud. - Proficiency