Salesforce Developer - Service Cloud with Integration

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Developer - Service Cloud with Integration to join our team in Chennai, Tamil Ndu (IN-TN), India (IN).

Position Overview

We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.

Key Responsibilities

Design, develop, and implement custom solutions within Salesforce Service Cloud.

Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.

Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.

Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.

Work closely with business analysts and solution architects to translate requirements into scalable technical designs.

Implement and maintain security controls, profiles, permission sets, and sharing rules.

Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.

Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.

Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.

Stay updated with Salesforce release features and recommend improvements.

Required Skills & Experience

5+ years of Salesforce development experience, with strong focus on Service Cloud.

Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.

Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.

Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).

Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).

Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).

Solid understanding of Agile methodologies and collaborative development.

Excellent communication, problem-solving, and troubleshooting skills.

Nice-to-Have Skills

Salesforce Platform Developer I & II certifications.

Salesforce Service Cloud Consultant certification.

Experience with MuleSoft Anypoint Platform or similar integration tools.

Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.

Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).

Education

Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience).

#Salesforce

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

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