Salesforce Consultant Lead

Roles & Responsibilities:

• Spearhead projects as a technical lead and Point of Contact for clients • Ability to run requirements gathering workshops with business stakeholders and convert the same into solution design and seamlessly communicate the same back to the technical team for execution.

• Implementation and customization of customer Salesforce solution projects that involve different Salesforce product offerings such as Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud or any such, Customizations and/or Integrations to ensure scope and customer expectations are met.

• Engage closely with stakeholders, subject matter experts (SMEs), and IT personnel to fulfill Salesforce implementation tasks according to requirements.

• Manage Salesforce implementation projects or subsets of larger projects.

• Assist with setting Salesforce implementation standards. Maintain documentation, including technical specifications, process flows, and system diagrams.

• Respond to a variety of broad questions and concerns from customer management regarding project requirements, document needs, technical standards, and conditions.

• Communicate the status of requests and determine the feasibility of projects documents findings and actions.

• Represent the project as a Salesforce implementation expert who influences customer senior management on significant Salesforce matters.

• Lead a team of Salesforce developers, consultants, quality analysts, and work with project manager and business analysts

• Work under general direction and independently determine and develop an approach to solutions.

• Create proof-of-concepts to perform quick feasibility studies

Required Skills:

• Excellent understanding of different business processes

• Demonstrated experience on End-to-End execution of Salesforce consulting and implementation projects.

• Hands-on experience on building Lightning Web Components (LWC), writing Apex code (Triggers, Test class, Asynchronous apex etc.), building integrations with third-party systems using point-to-point connection as well via Middleware

• Must have worked on both Salesforce Configuration (Drag-and-drop tools) and Customizations (LWC, Apex, VF, Aura, etc.)

• Worked on the Deployments (Change sets/ANT, any such tools), having knowledge of branching methodology

• Demonstrated ability to independently analyze and design complex solutions within a tight deadline.

• Strong leadership skills, strong customer service skills focusing on customer success.

• Strong organizational and planning skill to run projects through various stages

• Upskilled with latest release features and ability to learn new Salesforce products and modules quickly

• Strong communication and soft skills

• Good command over English language

• Knowledge of Software Development Life Cycle and Agile methodology • Hands on experience in any niche areas(Commerce Cloud, Conga CLM, CPQ, etc) will be preferred

Certifications:

• Salesforce Certified Platform Developer-II (Mandatory)