Salesforce Business Analyst

TELUS International

7 - 9 years

15 - 20 Lacs

Noida

Posted:22 hours ago| Platform:

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Skills Required

Technical Documentation Salesforce CRM Business Analysis Requirement Gathering

Work Mode

Hybrid

Job Type

Full Time

Job Description

Experience in Salesforce Business Analyst role Is Mandatory.
Coordinate with Salesforce administration & Development teams to take the ownership of technical delivery and escalate to relevant resources on roadblocks. - Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
Identify & drive continuous improvements in the CRM technology, to improve cost, quality, turnaround time, & customer effort.
Participate in all aspects of CRM changes: requirements, design, user testing, and/or agile sprints.
Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users Preferred Qualifications
Understand business requirements and translate it into functional and technical requirements and test scripts
Act as a single point of contact between the business and technical team
Enable functional delivery and be responsible for User Acceptance Testing (UAT) rollout
Review Business cycle reports (Weekly/Monthly/Quarterly/Yearly) to ensure accuracy of data in reports in the HR Analytics (HRA) Tool
Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
Make recommendations for new metrics, techniques, and strategies to improve marketing campaign targeting and measurement in the future.
Define the data elements and data structure that our team should leverage to enable analytical capabilities for our product management and engineering teams
Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
Ensure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviors / processes that could impact on data integrity
Use data mining, model building, and other analytical techniques to develop and maintain customer/developer segmentations
Analyze current delivery trends, provide recommendations and execute on existing or new programs and / or process improvements to drive productivity and improved service delivery.

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