SalesForce Business Analyst

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Salesforce Business Analyst

About the Role

Salesforce Business Analyst

Key Responsibilities

• Conduct workshops and collaborative sessions with stakeholders and product owners to capture and document business needs.
• Define and maintain

  use cases

  ,

  user stories

  , and

  acceptance criteria

  for product delivery teams.
• Create

  as-is

  and

  to-be business process models

  using tools such as

  Miro, Lucidchart

  ,

  Camunda

  , or

  Bizagi

  .
• Perform

  gap analysis

  to support project planning and solution design.
• Collaborate using tools such as

  ClickUp

  and

  Slack

  to manage Agile delivery workflows.
• Act as a liaison between the business and technical teams to ensure a shared understanding of requirements and priorities.

Required Qualifications

• Proven experience as a

  Business Analyst

  working on

  Salesforce CRM

  projects.
• Strong skills in

  requirement gathering

  ,

  workshop facilitation

  , and

  stakeholder engagement

  .
• Hands-on experience with

  business process modeling

  using tools like Lucidchart, Camunda, or Bizagi.
• Solid understanding and practical experience in

  Agile

  methodologies

  .

  Familiarity with Waterfall is a plus.
• Ability to translate business needs into actionable user stories and acceptance criteria.

Preferred Certifications

• Salesforce Certified Business Analyst
• Salesforce Certified Administrator

Why Join Us

• Work fully remotely with a dynamic and supportive team.
• Be part of impactful Salesforce transformation projects.
• Enjoy a flexible work environment and opportunities for professional growth.