Sales Team Leader

Job Title: Inside Sales Team Leader Location: HSR Layout, Bangalore Shift: Day Shift Experience: Minimum 3+ years in Team Leader role (BPO – Inside Sales) Qualification: Any Graduation Languages: English, Hindi, Kannada, and South Indian languages Joining: Immediate Job Summary: We are looking for an experienced and result-driven Inside Sales Team Leader to manage our dynamic sales team. The ideal candidate should have hands-on experience in handling inside sales operations, customer care processes, and team management within the BPO industry. Key Responsibilities: Manage the day-to-day activities and performance of the Inside Sales team. Motivate, coach, and guide the team to achieve individual and organizational sales targets. Ensure effective control over attrition and shrinkage within the team. Conduct performance reviews regularly and provide constructive feedback. Develop and implement timelines and strategies to achieve business goals. Conduct training sessions to enhance team productivity and product knowledge. Ensure adherence to BPO processes, quality standards, and best practices. Handle escalations and ensure customer satisfaction in both sales and service interactions. Key Skills: Excellent communication skills (verbal and written). Strong understanding of BPO operations and inside sales processes. Proven ability in team handling, motivation, and performance management. Skilled in managing attrition, shrinkage, and team productivity. Experience in both sales and customer care projects. Customer-centric mindset with a focus on achieving results.