Sales & Support Executive

Date posted: 24 November 2025

Pay: ₹20,000.00 - ₹22,000.00 per month

Job description:

Job Title: Sales & Support Executive

Department: Support

Location: Kolkata

Reporting To: Support Manager

Employment Type: Full-time

Experience: 1 - 2 Yrs(B2B Sales Preferred)

About the Role

We are seeking a proactive and driven Support Executive to execute high-volume outreach activities through calls, WhatsApp, and email to generate qualified enquiries. The ideal candidate will be responsible for ensuring accurate CRM updates, maintaining follow-up discipline, and supporting the sales pipeline by nurturing potential leads.

Key Responsibilities

• Make 150–200 outbound calls per day to prospects from the CRM database.
• Initiate outreach via calls, WhatsApp, and email to generate qualified enquiries.
• Achieve daily target of 2–4 qualified leads through effective communication and follow-ups.
• Ensure 100% accurate and real-time data entry in CRM, recording call outcomes and remarks.
• Maintain follow-up discipline and ensure zero pending leads beyond TAT.
• Prepare and submit daily call and outreach reports.
• Understand company products and be able to pitch confidently to B2B clients.
• Work closely with pre-sales and sales teams to smoothly transfer qualified leads.

Performance Outcomes

• Master product knowledge & Zoho tools within 30 days and score 80% or above in product assessment.
• Achieve 150–200 calls per day with minimum 80% contact ratio.
• Generate 2–4 qualified leads per day from CRM data.
• Maintain 100% CRM accuracy and timely follow-ups.
• Submit daily call reports and ensure compliance with internal processes.

Required Skills & Competencies

Technical Skills

• CRM usage & data entry accuracy (Zoho preferred).
• Basic Excel/Google Sheets for daily reporting.
• Multi-channel communication handling (call, WhatsApp, email).

Functional Skills

• Strong communication & active listening.
• Sales pitching & objection handling for B2B prospects.
• Time management & multitasking.
• Understanding of B2B communication & lead qualification logic.

Behavioral Skills

• Persistence and resilience in high-volume calling.
• Professional communication & positive attitude.
• Accountability, discipline, and ownership of targets.

Qualification & Experience

• Graduate (any stream).
• 1–2 years experience in B2B telecalling / inside sales / lead generation.
• Experience in industrial, manufacturing, trading, or B2B environment preferred.

Must-Have Key Attributes

• Excellent spoken English & Hindi.
• Confidence in outbound sales calling.
• Strong follow-through and discipline.
• Target-driven and process-oriented mindset.

Good to Have

• Experience in Zoho CRM or similar CRM platforms.
• Exposure to industrial/B2B sales environments.
• Basic Excel reporting skills.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person