Sales Support Assistant

This role requires a performance-driven, customer-centric individual with strong organizational skills and a proactive work ethic.

Key Responsibilities

1. Follow-Ups & Communication

• Regularly follow up with customers for:
• pending replies
• pricing confirmations
• sample feedback
• documents/information required
• Follow up internally with different teams (inventory, accounts, logistics, repacking) to ensure tasks are completed on time.
• Maintain a daily follow-up list and ensure nothing falls through the cracks.

2. Pricing & Quotation Support

• Assist in preparing basic quotation formats and pricing sheets (inputs will be given by the sales manager).
• Send approved quotations to customers and track responses.
• Keep a simple log of pricing given to customers and the status of each enquiry.

3. Coordination & Administration

• Coordinate sample dispatches and maintain a sampling tracker.
• Coordinate with logistics partners for delivery updates, PODs, and schedules.
• Maintain records of customer conversations, follow-up dates, and pending actions.
• Ensure all internal teams are updated on timelines and requirements.

4. Basic Documentation

• Prepare simple commercial documents (quotation formats, sample labels, follow-up notes, etc.).
• Organize customer data, contact lists, PO copies, and other files.
• Assist the sales team with meeting preparation, notes, and scheduling.

Required Skills

• Strong organizational skills
• Good communication skills (email, phone, WhatsApp)
• Ability to follow instructions clearly and coordinate across departments
• Detail-oriented and dependable
• Basic knowledge of Excel/Google Sheets (entry-level)
• Positive attitude, willingness to learn, and ability to multitask

Location:

• Mumbai, India (Mumbai Office)

Perks & Benefits

• Employee Provident Fund (EPF)
• Comprehensive health insurance for employee and immediate family
• Competitive base salary + bonuses

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Willingness to travel:

• 25% (Preferred)

Work Location: In person