Sales operations Manager

Job Description

Job Title: Senior Manager Sales Operations Company: PhysicsWallah (PW) Location: Noida Experience Required: 5+ Years Job Type: Full-Time Industry: EdTech / E-Learning About Company: PhysicsWallah (PW) PhysicsWallah is India’s leading EdTech platform focused on making quality education affordable and accessible. Founded by Alakh Pandey, PW has transformed learning for JEE, NEET, UPSC, and school students (Classes 6–12). With: 3.5 Million+ Registered Students 13.1 Million+ YouTube Subscribers 4.8 App Rating on Play Store PW is on a mission to revolutionize education through technology, interactive content, and top-tier faculty. Website: www.pw.live Job Description: We are hiring a Senior Manager – Sales Operations who will be responsible for streamlining and scaling sales processes, driving performance through analytics, and enabling high-impact lead management strategies. Key Responsibilities: Monitor and drive lead dialing, connectivity, and timely follow-ups. Implement lead prioritization strategies for improved conversion. Track defaulters and set up data-driven follow-up processes. Manage lead distribution to ensure balanced workload across teams. Analyze performance data to generate insights and dashboards. Collaborate with Tech, Product, and Marketing teams for process improvements. Ensure a seamless and efficient customer experience across sales funnels. Desired Candidate Profile: 5+ years of experience in Sales Operations, preferably in EdTech or B2C setups. Hands-on experience with CRM platforms (Salesforce, LeadSquared, etc.). Strong in Excel and SQL for reporting and data analytics. Experience in managing teams and working cross-functionally. Strong analytical, problem-solving, and communication skills. Perks and Benefits: Competitive salary + performance-based incentives Opportunity to work with India’s fastest-growing EdTech unicorn Growth-oriented, collaborative, and dynamic work culture How to Apply: Send your resume to: kunal.arora@pw.live Subject: Application – Senior Manager – Sales Operations