Sales & Marketing Executive

Job Summary

The Support Executive will support backend sales operations, including lead tracking, sample coordination, quotation preparation, and CRM updates. The role ensures smooth inter-departmental coordination, timely customer communication, and accurate documentation to enhance sales efficiency and customer experience.

Key Responsibilities

Sales Support & Coordination

• Support entire order lifecycle tracking — from inquiry to dispatch to payment.
• Maintain and update daily master sheet of sales & business development (leads, calls, sample tracking, meetings, follow-ups).

· Prepare Quotations & proposals, Sample requisitions, Order Confirmations, Proforma Invoices & maintain technical brochures.

• Enter inquiries and quotations in ERP system.
• Coordinate sample dispatches and tracking with logistics.
• Respond to basic email queries and acknowledgments on behalf of the sales team.
• Coordinate and Record customer feedback on samples and quotations submitted.
• Maintain calendar of meetings, follow-ups, and sample trials for each client.
• Follow compliance checklist for every new order.

Sample & Trial Management

• Coordinate end-to-end sample inward/outward processes.
• Communicate with customers regarding sample dispatch details, feedback, and approvals.

· Maintain Sample Master sheet and approval/rejection records; Maintain & Analyse sample-to-order conversion data.

CRM & Funnel Management

· Update ERP system & Tag prospects by status (Lead / Sample Sent / Trial / Closure / Out of Scope)

• Generate weekly dashboards and activity reports.
• Manage sales & dispatch documentation.
• Maintain ISO & Ecovadis-related documentation.
• Conduct weekly reviews of follow-up tasks.

Meeting & Visit Documentation

• Prepare Minutes of Meetings (MOM) post internal/client discussions.
• Log all prospect interactions in the Master Excel Sheet.

· Manage Air Tickets, Hotel Bookings, Visa assistance

• Coordinate and schedule exhibitions, visits, and conferences.

Sales Target Support

• Track monthly sales targets vs. achievements; raise alerts to HOD.
• Follow up internally on pending POs, invoices, and dispatches.

Internal Team Liaison

• Coordinate between Sales Head, R&D, Production, and Logistics for customer-specific requirements.
• Maintain clarity between new business development efforts and regular sales orders.

Deliverables & KPIs

✅ 100% CRM/ERP data updated weekly

✅ Zero missed follow-ups

✅ Weekly Business Development dashboard/report

✅ Timely dispatch of samples & quotations

✅ Higher conversion via disciplined follow-ups

✅ Improvement in sample-to-order conversion ratio

✅ On-time readiness for Ecovadis & ISO audits

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person

Application Deadline: 22/07/2025
Expected Start Date: 01/08/2025