Sales Manager-Retail Sales-Retail Sales

5 - 7 years

7 - 9 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage and drive customer life cycle post the card is acquired, this includes communication pertaining to setting up card pin, enable online/international transactions, credit limit, card features, TAD/MAD, customer statement, fraud awareness etc. Work in close collaboration with alliance, product, marketing, ops, legal and compliance team. Optimise customer communication to ensure effective communication with lower cost. Work in close coordination with analytics team to analyse and work on strategy for customer engagement and reduce attrition. Ensure all customer issues are resolved within TAT.

Responsibilities:

  • The portfolio manager will be the key stakeholder to drive AIF and reduce voluntary / involuntary card closure.
  • Drive card activation and ensure reduction of involuntary card closure
  • Manage, drive and tract CLCM communication.
  • He/ She is expected to track all business targets and ensure the same are achieved.
  • He/ She is expected to introduce strategic business initiatives that help drive higher customer engagement and spends.

Requirements:

Minimum 5-7 years of post MBA experience or Undergraduate (CA) in managing cards portfolio.
Strong analytical skills to understand spend patters, customer segments.
Flexible to constantly iterate. Very granular with an eye for detail.

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Kotak Mahindra Bank logo
Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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