Sales Executive/Customer Service

Job Description

Key Responsibilities: Develop and manage business opportunities focused on the Canada import/export market Build relationships with Canadian clients, agents, and partners Handle full sales cycle – lead generation, quoting, negotiation, and closing Provide tailored logistics solutions to meet customer requirements Manage end-to-end customer service, ensuring timely responses, shipment updates, and issue resolution Coordinate with international operations, documentation, and billing teams Maintain CRM data, track performance, and report to management regularly Requirements: Minimum 2 years of experience in freight forwarding sales and customer service Prior experience handling or working with Canadian clients preferred Strong understanding of international logistics, customs, and Incoterms Excellent communication skills Ability to manage overseas client communication effectively via email, phone, and virtual meetings Proficient in Microsoft Office and CRM tools Must be based in Ludhiana or willing to relocate Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Provident Fund Work from home Compensation Package: Performance bonus Yearly bonus Schedule: Fixed shift Monday to Friday Night shift Language: English (Required) Work Location: In person