Sales Executive

Primary Role:

To sell Yamaha motorcycles/scooters to walk-in and digital customers, provide excellent customer service, and contribute to the overall growth of the dealership.

Key Responsibilities

Customer Handling & Sales

• Greet and assist walk-in customers in the showroom.
  
• Understand customer needs and recommend suitable Yamaha bikes or scooters.
  
• Provide detailed product information (features, variants, pricing, financing, insurance, etc.).
  
• Offer test rides and explain after-sales services.
  
• Close the sale and assist with booking and delivery processes.
  

Lead Follow-up & Conversion

• Follow up with online leads, inquiries via phone, WhatsApp, or showroom visits.
  
• Maintain a lead tracking system (CRM or manual).
  
• Convert potential leads into confirmed bookings.
  

Documentation & Coordination

• Assist customers with finance, insurance, and registration paperwork.
  
• Coordinate with finance companies and RTO agents.
  
• Ensure accurate and timely delivery of vehicles.
  

Product Knowledge

• Stay updated with the latest Yamaha bike models, specifications, features, pricing, and offers.
  
• Know about competing models for better comparisons and pitching.
  

Sales Target Achievement

• Work towards individual and team sales targets set by the dealership or Yamaha.
  
• Participate in promotional campaigns and local marketing activities.
  

Showroom Upkeep

• Ensure the bikes on display are clean, properly arranged, and presentable.
  
• Maintain updated price tags, brochures, and promotional materials.
  

Customer Satisfaction & After-Sales

• Follow up with customers after delivery to ensure satisfaction.
  
• Handle customer complaints or issues and escalate if needed.
  

Required Skills

• Excellent communication and convincing skills.
  
• Basic understanding of bikes and automobile sales.
  
• Friendly attitude with strong customer service skills.
  
• Knowledge of financing and insurance processes is a plus.
  
• Basic computer skills (billing software, Excel, etc.).
  

Daily/Weekly Tasks

• Track and report daily walk-ins, leads, bookings, and deliveries.
  
• Update sales performance to the Sales Manager.
  
• Participate in sales meetings and training.