Sales Enablement Manager | 99Acres | Noida

Key Responsibilities:

1. CMS & Payment Management

• Oversee the CMS process, ensuring accurate tracking of payment clearance based on data in coordination with Finance.
• Ensure timely follow-up and closure of payment collections (scheduled and credit sales) with CRM posting accuracy.

2. Product & Service Operations

• Lead and monitor product activation through the seller ecosystem.
• Drive customer training and provide interim service support for product postings and boosting listings.
• Ensure timely XID creation and FSL slot bookings through the legacy CRM system.

3. Support & CRM Coordination

• Take ownership of resolving high-priority service requests (SRs).
• Guide and support new CRM users directly or via coordination with the SR Desk.
• Supervise design creation requests by aligning Salespersons, customers, and Design teams.
• Ensure close coordination with the CRM Tech team for faster resolution of technical issues.
• Manage escalations, ensuring customer-first resolution within timelines.

4. Reporting & MIS

• Oversee preparation of ad hoc MIS reports and ensure accuracy in reporting for leadership review.

5. Work Commitments

• Manage stretch working hours during monthly closing cycles.
• Ensure availability and team support during weekends (Saturday/Sunday) if monthly closings fall on these days.
• Proactively coordinate to ensure timely delivery of all critical tasks.

Skills & Competencies Required:

• Strong leadership and problem-solving skills with a focus on timely resolution.
• Solid understanding of CRM tools, sales enablement processes, and financial coordination.
• Exposure to Salesforce, Dynamics CRM, Navision ERP, or SAP ERP.
• Must be well-versed in creating PPTs and an expert in Excel for reporting and analysis.
• Exceptional stakeholder management across Sales, Finance, Design, SR Desk, and CRM Tech teams.
• Strong escalation management and communication skills.
• Ability to multitask, prioritize, and deliver under pressure.