Sales /Customer Support (Night Shift)

Job Description: Sales Advisor/Telesales (International Process)

Position Overview: As a Sales Advisor/Telesales representative in an International Process Call Center, your primary role is to make outbound or handle inbound calls to potential and existing customers, promoting products or services, and closing sales. You will be responsible for meeting sales targets, providing product information, and maintaining customer relationships in a professional and efficient manner.

Key Responsibilities:

• Outbound/Inbound Calls:
• Conduct outbound calls to prospective clients, or manage inbound inquiries, depending on the process.
• Understand customer needs and present relevant products/services.
• Handle customer queries regarding products or services in a polite, professional manner.
• Sales Targets:
• Meet or exceed daily, weekly, and monthly sales targets.
• Upsell or cross-sell products and services when appropriate.
• Customer Relationship Management:
• Build and maintain relationships with customers through consistent follow-ups.
• Handle customer objections, questions, and concerns to ensure satisfaction and trust.
• Product Knowledge:
• Keep up-to-date with the latest products and services.
• Provide accurate and relevant information to customers.
• Data Entry & Reporting:
• Accurately update customer records in the CRM system.
• Report sales metrics, customer feedback, and potential issues to the management team.
• Compliance and Procedures:
• Ensure compliance with all company policies, procedures, and international regulations during sales conversations.
• Handle all calls in a manner that reflects the company’s values and high standards.
• Team Collaboration:
• Work closely with team members and supervisors to share best practices and ensure overall team performance.
• Participate in training sessions to continuously improve sales skills and product knowledge.

Skills & Qualifications:

• Experience:
• Proven experience in sales, telesales, or customer service, preferably in an international process.
• Communication Skills:
• Excellent verbal communication skills in English (or other languages depending on the region).
• Strong negotiation and persuasion skills.
• Customer Service:
• Strong customer focus with the ability to handle difficult customers and resolve issues effectively.
• Target-Driven:
• Ability to work in a fast-paced environment while meeting sales targets.
• Tech-Savvy:
• Proficient with CRM systems and basic office software (Excel, Word).
• Cultural Sensitivity:
• Understanding of international markets and cultural differences, especially in communication styles.
• Problem-Solving:
• Ability to handle objections and turn them into successful sales outcomes.

Preferred Qualifications:

• Experience in a call center or telesales environment, particularly in international sales processes.
• Knowledge of the industry-specific products or services being sold (e.g., telecommunications, finance, technology, etc.).

Working Hours:

• Depending on the location and shift requirements, the role may require working in different time zones to align with international clients.

Salary & Benefits:

• Competitive salary with performance-based incentives.
• Health and wellness benefits.
• Opportunities for career growth and development within the organization.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• International voice process: 1 year (Required)

Work Location: In person