Acting as a first point of contact: dealing with correspondence and phone calls. To Acknowledge and respond quickly and efficiently to all in-coming sales enquiries directly by telephone & e-mail and forward the same to Sales Executive / Sales Manager. Punching the orders in the system Typing, compiling and preparing reports, presentations and correspondence. Managing MIS reports Implementing and maintaining procedures/administrative systems liaising with staff and clients Generate and processes new sales leads in CRM Maintaining Database of Clients / customer and tele-call to existing customers for new orders in CRM Coordinating the sales team by managing schedules, filing important documents and communicating relevant information. Prepare and follow up on any sales quotations submitted to client with negotiating & payment terms. Attending and coordinating all internal sales meeting. Order Execution (from processing order till dispatch). Customer complaint handling and resolving it . 15. Perform other miscellaneous works assigned by the management.

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