Sales Coordinator

Purpose:

To achieve Hotel revenue, profit and customer satisfaction goals by negotiating group business and co-ordinating the execution of the business with other departments

CONSTITUENTS

• Guests
• Employees
• Hotel Owners
• Brand Management Team
• Vendors
• Meeting planners, corporate customers

INDICATORS OF SUCCESS

• Achievement of customer satisfaction goals
• Achievement of financial goals (GOP, Sales Revenue)
• Achievement of individual sales goals

AREAS OF RESPONSIBILITY

Participates in the development of the Hotels sales and marketing strategies

• Develops and implements strategies for achieving individual sales goals
• Participates in presentations, trade shows and entertainment as required.

Achieve individual and team goals within assigned market segment

• Develops data and recommends programs to meet client needs
• Prepares proposals with the Director of Sales and Marketing that are geared to maximise profit while satisfying client needs
• Solicits files on a timely basis to confirm business
• Uses outside sales calls to solicit existing and new clients
• Contacts in-house customers to foster additional business, repeat bookings or referrals to other Brand Hotels
• Reviews individual goals on a quarterly basis; recommends and takes appropriate actions to achieve objectives in key result areas

Maintains proper flow of information within the Hotel by reviewing sales work files of assigned accounts

• Communicates client requests to all departments in an effective and timely manner
• Ensures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with Front Office
• Assists in the completion of monthly booking report
• Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

• Attends work on time and as scheduled.
• Follows hotel grooming and hygiene standards.
• Minimise safety hazards by following all safety rules and procedures.
• Refrain from personal conversations with other employees at the main entrance.
• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
• At all time projects a favourable image of Brand to the public.

REQUIREMENTS

• Minimum one-year hotel sales experience
• Local market knowledge preferred
• High school diploma required, bachelors degree preferred
• Experience managing to brand standards
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Proficient computer skills including Microsoft Office suite
• Strong verbal and written communication skills