Sales Conversion Specialist (NOC & Helpdesk Services)

Key Responsibilities

• Analyze the current lead pipeline to identify the root causes of drop-offs after meetings and proposals.
  
• Engage with prospects through calls, emails, and follow-ups to re-activate conversations and move leads toward closure.
  
• Work closely with the technical and management teams to refine proposals, presentations, and pitch strategies.
  
• Build trust with clients by clearly communicating service value, pricing, and ROI of NOC & Helpdesk solutions.
  
• Track and report conversion metrics, client objections, and improvement opportunities.
  
• Develop structured follow-up processes to ensure no lead is lost due to communication gaps.
  
• Create and implement strategies that increase overall conversion rates and shorten the sales cycle.
  
• Maintain CRM hygiene, update lead stages, and ensure all client interactions are recorded accurately.
  

Required Skills & Experience

• 25 years of experience in IT sales, preferably in Managed Services, NOC, SOC, Helpdesk, or IT Infrastructure services.
  
• Strong understanding of B2B sales cycles and enterprise IT requirements.
  
• Excellent communication, negotiation, and relationship-building skills.
  
• Ability to analyze sales patterns and create data-driven improvement plans.
  
• Proven track record of closing deals and meeting sales targets.
  
• Comfortable coordinating with internal teams to align technical and business inputs.
  
• Self-driven, organized, and persistent in follow-up and client handling.
  

Preferred Qualifications

• Experience with CRM tools (Zoho, HubSpot, Salesforce, etc.)
  
• Basic understanding of NOC operations, Helpdesk workflows, SLA management, and ITIL concepts.
  
• Ability to present solutions in a simplified and client-friendly manner.
  

What We Offer

• Competitive salary with attractive incentives for conversions.
  
• Opportunity to work with a fast-growing IT services company.