Sales Associate - Gujarat - Surat Hub

As a Sales Associate at Lenskart, your role involves providing the best customer experience in the stores by delivering high standards of selling services to Lenskart customers. You play a pivotal role in driving the revenue achieved by the store. **Responsibilities:** - **Customer focus:** - Greet and welcome all walk-in customers, guiding them toward the clinic and promoting the free eye check-up. - Conduct stock takes, maintain sales floor standards, and handle day-to-day operations. - Possess a basic understanding of the POS system to ensure effective transaction processing. - Dedicate yourself to customer satisfaction and go above and beyond to resolve any customer concerns. - **Product Recommendation:** - Utilize information from the Optometrist and the customer to present an optimal selection of products. - Understand the unstated needs of the customer, ask relevant questions, and pitch recommended solutions at the right time. - **Achieving sales targets & SOP Adherence:** - Achieve assigned targets for sales, eye-test conversion, and returns while diligently following assigned SOPs. - Coordinate with customers for product pick up post-sale and resolve any return issues efficiently. - **Store upkeep & Maintenance:** - Verify the accuracy of lenses fitted before handing over products to customers. - Maintain Lenskart standards of hygiene in the store by cleaning displays, frames, instruments, and other equipment regularly. - Ensure security of Lenskart equipment and prevent stock shortages or damage in the store. **Personal attributes & competencies:** - Minimum qualification: Graduation - Minimum Experience: 1-year experience in any sales role (Except tele-sales) - Ability to build rapport and trusting relationships - Understanding unstated needs of customers and offering solutions - Clear articulation and active listening skills - Adaptability to changing environments and openness to learning - Proactive task ownership, result-orientation, and customer-orientation - Ability to multitask and organize activities based on priority Lenskart, India's fastest growing eyewear company, aims to provide vision to India and offers a range of prescription eyewear, contact lenses, and sunglasses. Backed by IDG Ventures, Unilazer Ventures, and TPG Capital, Lenskart has expanded its services exponentially.,