Sales Assistant

JD – Sales Assistant

Location: Boutique Shop, Fort Kochi
Reports To: Manager / Boutique Owner

1. Position Overview

The Sales Personnel is responsible for delivering excellent customer service, achieving sales targets, maintaining store standards, and promoting the boutique’s unique products to customers, with a focus on hospitality and personal interaction suitable for a tourist destination like Fort Kochi.

2. Key Responsibilities

Customer Service & Sales

• Greet customers warmly and assist them in identifying suitable products.
• Provide detailed information on product features, materials, pricing, and care instructions.
• Understand customer preferences and recommend products accordingly.
• Achieve individual and store-level sales targets.
• Handle customer inquiries, complaints, and returns professionally.

Store Operations

• Ensure the store is clean, organized, and visually appealing at all times.
• Assist in daily opening and closing procedures.
• Refill stock on display and maintain accurate inventory levels.
• Monitor stock movement and report shortages or fast-moving items.

Billing & Cash Handling

• Operate billing software.
• Manage cash and card transactions accurately.
• Issue receipts, packaging, and ensure proper documentation.

Product Knowledge

• Maintain up-to-date knowledge of all products, especially handcrafted, ethnic, or designer items.
• Communicate product stories to enhance customer engagement (important for tourist clientele).

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Customer Relationship Management

• Build rapport with repeat customers and tourists.
• Collect customer details for promotions
• Provide after-sales support for product care or queries.

Brand Representation

• Maintain professional grooming and follow the boutique’s dress code.
• Uphold brand values and ensure a welcoming, cultured shopping environment, reflecting Fort Kochi’s heritage charm.

3. Qualifications & Skills Required

Education & Experience

• Minimum +2 / Diploma (Graduate preferred).
• 1–2 years’ experience in retail sales (boutique/handicraft/fashion store experience is an added advantage).
• Freshers with excellent communication skills may also apply.

Skills

• Excellent communication in English and Malayalam (additional languages like Hindi/Tamil appreciated).
• Strong customer service orientation.
• Good interpersonal and selling skills.
• Basic knowledge of computers and billing systems.
• Attention to detail and neat appearance.

4. Working Conditions

• Location: Fort Kochi boutique.
• Work shifts as per store timings (including weekends and holidays during tourist season).
• Attractive salary

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5. Personal Attributes

• Friendly, patient, and customer-focused.
• Passion for fashion, handicrafts, or boutique products.
• Honest, punctual, and reliable.
• Ability to work independently and as part of a small team.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person