Sales and Support Executive

Role & responsibilities

Job Summary:

Sales and Support Executive

Key Responsibilities:

• Conduct high-volume

  cold calls

  to potential clients in the

  US market

  to schedule product demonstrations.
• Build rapport quickly and clearly

  communicate the value proposition

  to secure demo appointments.
• Deliver

  first-call resolution

  where possible to improve customer experience and reduce follow-ups.
• Respond promptly and professionally to client inquiries via phone, email, and chat, offering

  first-level support

  .
• Compose professional emails and follow-ups to maintain engagement with leads and existing customers.
• Prepare and manage basic

  presentations, reports, and documentation

  using MS Office tools.
• Maintain accurate and up-to-date records of all interactions and leads in the

  CRM system

  .
• Collaborate with internal

  sales, marketing, and product teams

  to ensure a seamless customer journey.

Key Competencies & Skill Weightage:

Skill Area

Weightage (%)

Fluent US Accent & Verbal Communication

30%

Cold Calling & Lead Generation / Outbound Calling with First-Call Resolution

20%

Customer Satisfaction / Lead Engagement

20%

CRM Tools Proficiency

20%

Prior Experience in SaaS, B2B, or Tech Sales/Support

10%

Note:

Must-Have Skills:

• US Accent Fluency:

  Clear, neutral, and confident communication tailored for US-based clients.

• Cold Calling (or Outbound) Expertise:

  Experience with outbound calling, handling objections, achieving first-call resolutions, and booking demos.

• Persuasive Communication:

  Ability to engage and convert leads through compelling conversations.

• Written Communication:

  Excellent English writing skills for email correspondence and documentation.

• CRM Knowledge:

  Experience working with CRM tools for logging and managing customer interactions.

• MS Office Proficiency:

  Hands-on experience with

  Word, Excel, and PowerPoint

  for basic reporting and client-facing materials.

Preferred Attributes:

• Prior experience in

  SaaS, B2B, or tech sales/support

  environments.
• Self-starter with a positive attitude and results-oriented mindset.
• Comfortable working in a

  target-driven

  and dynamic remote environment.

If you're passionate about client interaction and enjoy building relationships through effective communication, we welcome you to apply and become part of our growing team.

Please contact 9908545676 AND share resumes to kavya.v@sapphirus.com