Sales and Operations Assistant

Job Opening: Sales & Operations Assistant

Company: Social Santa – Navisha Media and Marketing LLP
Job Type: Full-time
Work Mode: Onsite / work from office
Location: Belagavi (Belgaum), Karnataka

Contact ; email; [email protected]

WhatsApp only : +27 657-330-260

+91 99000 48784

About Us

Social Santa is a growing digital marketing agency under Navisha Media and Marketing LLP, working with multiple brands across digital marketing, branding, and creative services. We are looking for a proactive Sales & Operations Executive to support business growth and day-to-day operations.

Key Responsibilities

A. Sales & Business Development Responsibilities

1. Identify and generate new leads through calls, emails, referrals, walk-ins, social media, and networking.

2. Conduct initial client discussions, understand business requirements, and explain Social Santa’s services.

3. Pitch services such as social media marketing, branding, performance ads, websites, and content creation.

4. Prepare and share basic proposals, quotations, and service explanations as per company formats.

5. Coordinate with internal teams to confirm feasibility, timelines, and pricing before committing to clients.

6. Follow up with prospective clients and maintain sales pipelines and lead trackers.

7. Ensure conversion of leads into paid clients as per assigned monthly or quarterly targets.

8. Maintain professional and ethical sales practices—no false commitments or underpricing without approval.

9. Represent Social Santa professionally in meetings, calls, and presentations.

B. Client Coordination & Account Handling

· Act as a primary point of contact for assigned clients after onboarding

· Ensure proper onboarding documentation, payment terms, and scope clarity.

· Coordinate between clients and internal teams (design, content, ads, video, web).

· Collect client inputs, approvals, and feedback within defined timelines.

· Ensure scope adherence—no extra work to be promised without written approval.

· Handle client concerns professionally and escalate issues to management when required.

· Ensure timely invoicing, follow-ups on payments, and documentation support.

· Maintain client records, communication logs, and project trackers.

C. Operations & Internal Coordination Responsibilities

· Assist the Operations Manager in task allocation, follow-ups, and deadline tracking.

· Ensure that all client deliverables are executed as per approved SOPs and timelines.

· Monitor daily work progress and report delays or risks proactively.

· Coordinate internal meetings, briefs, and project updates.

· Ensure proper use of tools, software, and internal systems.

· Support in maintaining quality standards and consistency across client accounts.

· Ensure confidentiality of client data, pricing, strategies, and internal documents.

D. Reporting & Documentation

· Maintain and update:

· Sales reports

· Lead trackers

· Client status reports

· Payment follow-up sheets

· Submit weekly and monthly performance reports to management.

· Document client approvals, changes in scope, and escalations.

· Follow all internal reporting and approval hierarchies.

E. Compliance, Discipline & Professional Conduct

· Adhere strictly to company policies, SOPs, working hours, and reporting structure

· No sharing of: Client data, Open files , Pricing models, Internal strategies

with clients or third parties without written approval.

· Maintain professional behavior with clients, vendors, and team members.

· Meet assigned KPIs, targets, and operational benchmarks.

· Any misuse of authority, data, or client communication will attract disciplinary action.

Key Performance Indicators (KPIs)

· Number of qualified leads generated

· Conversion ratio

· Revenue generated

· Client satisfaction & retention

· Timely coordination and task closures

· Accuracy in reporting and documentation

Required Skills & Qualifications

Bachelor’s degree (Marketing / Business preferred)

1–3 years experience in sales, client servicing, or operations (agency experience preferred)

Strong communication skills (English, Hindi, Kannada preferred)

Basic understanding of digital marketing services

Ability to multitask and work under deadlines

Proficiency in MS Excel, Google Sheets, email, and CRM tools

Key Responsibilities

• Handle client inquiries, follow-ups, and onboarding
• Assist in sales pitches, proposals, and closing deals
• Coordinate with internal teams (design, marketing, accounts)
• Manage daily operations, timelines, and task tracking
• Maintain client records, reports, and documentation
• Support billing, invoicing, and payment follow-ups
• Ensure smooth communication between clients and teams

Requirements

• Graduation in any discipline (MBA/Marketing preferred)
• Good communication skills (English & local language)
• Basic knowledge of sales, operations, or digital marketing
• Strong coordination and organizational skills
• Proficiency in MS Office / Google Workspace
• Ability to work independently and meet deadlines

What We Offer

• Growth-oriented work environment
• Hands-on experience in sales & agency operations
• Opportunity to work with diverse brands and projects
• Competitive salary based on skills and experience

Location Preference

Candidates must be willing to work onsite in Belagavi, Karnataka.

How to Apply:
Interested candidates can send their resume to email; [email protected]

WhatsApp only : +27 657-330-260

+91 99000 48784

Job Type: Full-time

Pay: ₹8,086.00 - ₹33,652.42 per month

Work Location: In person