Sales and Customer Support

Key Responsibilities Customer Interaction & Support

• Respond promptly and professionally to customer comments, DMs, queries, and emails across all platforms.

Sales & Community Engagement

• Actively promote and sell products to B2C customers and professional makeup artists.
• Build and maintain strong relationships with regular clients and MUA communities.
• Represent the brand at industry events, trade shows, and networking opportunities to increase brand visibility.

Communication & Documentation

• Compose clear, concise, and grammatically correct written responses for all customer communication.
• Maintain detailed and accurate documentation of customer interactions, issues, and resolutions.
• Communicate effectively—both written and verbal—with all types of customers.

Brand & Product Expertise

• Stay updated on the latest product offerings, new launches, trends, and industry developments.
• Provide personalised product recommendations to customers based on their needs.

Operational Excellence

• Demonstrate effective time management and the ability to multitask in a fast-paced environment.
• Ensure timely follow-ups and maintain high service standards across all touchpoints.
• Have a good understanding of social media platforms to support customer engagement and brand presence.

Essential Skills & Qualities

• Strong comprehension skills (understanding issues quickly and accurately)
• Strong composition skills (clear & professional writing)
• Excellent communication (written & verbal)
• Customer-centric mindset
• Sales-driven approach
• Organised, proactive, and detail-oriented
• Interest in beauty, fashion, and social media trends
• Ability to represent the brand with professionalism and enthusiasm
• Provide phone call support, resolving issues with clarity and patience.
• Assist customers in placing orders, ensuring accuracy and smooth processing.
• Follow up with customers to ensure satisfaction and encourage repeat purchases.
• Address customer concerns with excellent comprehension skills—accurately understanding issues and responding with empathy.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Education:

• Bachelor's (Preferred)

Experience:

• Total: 3 years (Preferred)
• Beauty and Cosmetic Industry: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person