SaaS Business Manager, Operations

You will be responsible for acting as the main point of contact between the SaaS Centralized Operations team in India and the SaaS Business Office. Your role will involve working closely with Operations management and operational teams to support the business and ensure efficient management of Governance processes. You will represent the voice of the Centralized Operations within the SaaS Business Office organization, providing feedback and data-driven insights to enhance the quality, effectiveness, and automation of governance processes. Additionally, you will serve as the primary contact for teams such as internal audit, external audit, risk management, legal, and finance, offering support as needed. Key Responsibilities: - Maintain regular communication with the SaaS Operations department to oversee Business-As-Usual (BAU) activities such as Governance processes, Cost Optimization, Capacity Management, and KPI tracking. - Act as the initial point of contact for the Risk, Compliance, and Internal Audit Regional teams, facilitating the process of addressing risk/audit inquiries by engaging with relevant stakeholders in SaaS. - Lead the implementation of Temenos-wide and SaaS initiatives for the Region and spearhead at least one global initiative. - Collaborate with other SaaS PMO teams (FinOps, Cost Sizing, Reporting & AI) to ensure regional requirements are considered and leverage the latest advancements delivered by these teams. - Ensure all processes are data-driven and automated through modern data management, AI, and reporting tools. - Establish and maintain a Document library to provide a consolidated view of all documents for the Region. Qualifications: - Over 5 years of experience in Governance within a SaaS company or department. - Demonstrated proficiency in managing governance and PMO processes in a financial software company, with experience in SaaS being advantageous. - Ability to develop and implement PMO processes and policies, lead project management staff, and collaborate with department leaders to define and prioritize projects and programs. - Strong analytical and problem-solving skills, with the ability to understand business requirements and identify opportunities. - Familiarity with ITIL, Agile (preferably Agile Release Train), and OKR. - Proficiency in MS Data Fabric, particularly Power BI, is highly beneficial. - Excellent communication skills at all levels, establishing strong connections with senior stakeholders throughout the organization and ensuring compliance with governance processes by all relevant teams. - Eagerness to acquire domain knowledge. - Education: Bachelor's degree or higher, preferably MBA. In addition to the above details, please refer to the company's values: - Care: Demonstrating care and active listening towards colleagues, clients, partners, and communities. - Commit: Showing determination and persistence in achieving goals. - Collaborate: Fostering collaboration within Temenos and with external partners. - Challenge: Encouraging challenging the status quo, innovative thinking, and driving change. Please note that the Recruitment Privacy Policy should be reviewed for further information on data handling and privacy practices.,